I say 'my', but this is actually something I'm looking into for a family member... She bought something on eBay, paid for it, and it was then delivered. She was at work, so the postman left one of those cards. My aunt went to her local post office about 2 weeks after that (it was near Xmas and she was busy) and when she tried to collect it she was told that someone else (a man, whose name she didn't recognise) collected it.
The manager told her to contact Royal Mail head office, but all they did is say she should claim the money back off the eBay seller, but because they auction ended more than 45 days ago I don't think that's an option -- and besides, it's not really their fault that the PO gave it away.
Is there anything she can do here? My hunch is that it's an 'inside job': some dishonest PO employee saw that it hadn't been collected and thought they would help themselves to it by fabricating a record of someone already having collected it.
TL;DR PO gave my aunt's parcel to some random guy and won't reimburse. What can we do?
The manager told her to contact Royal Mail head office, but all they did is say she should claim the money back off the eBay seller, but because they auction ended more than 45 days ago I don't think that's an option -- and besides, it's not really their fault that the PO gave it away.
Is there anything she can do here? My hunch is that it's an 'inside job': some dishonest PO employee saw that it hadn't been collected and thought they would help themselves to it by fabricating a record of someone already having collected it.
TL;DR PO gave my aunt's parcel to some random guy and won't reimburse. What can we do?