100% agree with you and you're totally right. It was one of the things I really didn't want to do (as so many in the org do) just fire off a swampy email about how things are not right with no context, no thoughts and no willing to be a part of the solution in getting to where we want to be.
The two biggest things I think will help the organisation at the moment is a product strategy, but one that is real and inline with the NIBR 2.1 strategy they just released. They did one last year that was so disconnected it is impossible to set our OKRs against it and see how we're providing value against anything tangible. While I can't set the strategy, Mark (CTO) highlighted the lack of strategy and asked if I thought a lot stemmed from this. Which I agreed but also said it was important to have the strategy and it's alignment to the business outcomes extremely well linked.
I said I'd be happy to help define this with someone or give guidance and expressed the importance of a north star metric linked to that strategy that helps align all product and services to measure more impact. I have one of the best product speakers around at the moment lined up to do a talk, followed by a north star setting workshop for the product leaders, which I think will really help the business. He's coming into do all this for free.
I'm also starting a PoC with Atlassian on their JIRA Align product to help product teams capture their OKRs, as well as the progress on them. This should also help with the transparency of data, getting "alignment" on product strategy -> OKRs and that hierarchy which is missing now. And a huge one being cross team dependencies which we have a huge issue with at the moment. Hopefully this will be kicking off officially in a couple of weeks for a 3 month programme, which I kinda went off piste on and have been working on this for some time. I'm not one to jump to a tool to solve problems, but when the org is new to product like they are, I really think having something that spoon feeds a lot of this process will make it easier.
I did express that in general I felt there was some confusion on roles. The head of product management sits below the head of IPDS (Information products and Data Science - but includes product lines/teams, BAs, UX, product service managers, and the whole data science team) and just with those roles alone, I was like who is responsible for the creation and ownership of that strategy? It's not clear and then operationally in defining how product works with other groups in the business who deal with that?
Then you have me, who is apparently the "owner" of all product management processes in the business, but in reality, what does that really mean? How do they interact, who has decision rights? How can we make it make more sense?
Anyone can fire an email to a senior with some good ideas in. The trick is convincing people you can be accountable for the so-what, including mobilising a team to achieve those goals.
This is really it. I was a bit "I've not been asked to do this" and I hate feeling like that, as where I sit my group doesn't do product, they do operations, so I'm the only one in here representing a group I'm not a part of, so often feel I need to educate my group, in order to get visibility on what I'm doing first and then convince the rest of the org that I'm not a moron
I think also as I was pretty new, I felt that people wouldn't listen to me, no matter which way I approached it and I had to earn my stripes, which is why I'm trying to get some big ticket things out that have some great impact, to try and do this. Whilst at the same time building as many relationships in the business so they know what I'm about and what I can do.
It was going well on that until the old head of product left, so now the ad interim guy is a Swiss guy who hates process and has been in the business for over 30yrs lol so I have my work cut out there.
I did mention in this email that I was confident I could get us to where we wanted to be, and I'd put myself forward for the head of product management, if they thought my value could fit that (I know it doesn't... they want a science person for some unknown reason since all our product managers are from a science background and I think more product focused would be a much better fit) but hey, let's see where it takes my role anyway. I love the mission of the company and working with scientists is cool. Just trying to move an old enterprise to a more agile and dynamic way of working is LOOONG and painful
Thanks for your comments though, I really do agree with what you're saying and that was my first major concern about voicing input and feedback without making sure it was done in the right way.