This mother tereza **** needs to stop.

SouthEastBlue said:
I find it a little annoying myself when people call upon me to fix their computers, even more annoying when it seems like things that go wrong are then pushed onto me since I was the last one that tried to fix something.

Computers are pretty simple, if people looked after stuff, didn't visit dodgy sites so often and ran PC's with updated anti virus and spyware etc they wouldn't have so many problems. Also no poking around inside PC cases while standing on carpeted floor, as my brother found out when he fried his motherboard and graphics card I assume from static. :rolleyes:
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I have a carpeted floor. Is it ok to go poking around inside it as long as you ground yourself periodically through the case and PSU?
 
LordSplodge said:
They could also just be very busy and understaffed and frustrated at people trying to "help out" and only making them more work

Why would you want to do work at work that you're not paid to do???
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They are most certainly over-worked and under-staffed, and that is the root of the issue (though only around half of them are what I would class as "competent", from my dealings with them). The main issue is the lagtime - it can take several days for them to appear in order to sort out fairly routine requests. If I can help out my colleges by doing it myself in a couple of minutes, then why wouldn't I? :confused: Sounds like you must work in a place with quite an unpleasant atmosphere if you refuse to do anything that isn't strictly within your job description...
 
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Duff-Man said:
They are most certainly over-worked and under-staffed, and that is the route of the issue (though only around half of them are what I would class as "competent", from my dealings with them). The main issue is the lagtime - it can take several days for them to appear in order to sort out fairly routine requests. If I can help out my colleges by doing it myself in a couple of minutes, then why wouldn't I? :confused: Sounds like you must work in a place with quite an unpleasant atmosphere if you refuse to do anything that isn't strictly within your job description...
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Tell me about it, where I work we all work for each other and help the other guys as much as we can.
 
why dont you setup there computer.

make a backup of the install on a dvd and tell them how to reinstall to "factory" settings from it?
 
Duff-Man said:
They are most certainly over-worked and under-staffed, and that is the root of the issue (though only around half of them are what I would class as "competent", from my dealings with them). The main issue is the lagtime - it can take several days for them to appear in order to sort out fairly routine requests. If I can help out my colleges by doing it myself in a couple of minutes, then why wouldn't I? :confused: Sounds like you must work in a place with quite an unpleasant atmosphere if you refuse to do anything that isn't strictly within your job description...
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The delay is probably down to the fact that higher priority support jobs have taken precident. That's the way of things. You theoretically could be doing more harm. We've had people try to install software that is rolled out via SCCM and their help has caused the Support team more work.

Where I work is fine. I have no problem helping out in areas outside my job description but only in the field of IT. I'm not going to pop into Accounts and assist with the End of Month am I? That's what, in essence, you are doing when 'helping the IT Support guys out'
 
Same boat, theres a large bill for my kfc bucket if you want your pc fixing. No one bothers me much now. nd if they do i get a kfc bucket. Win win
 
LordSplodge said:
I'm not going to pop into Accounts and assist with the End of Month am I? That's what, in essence, you are doing when 'helping the IT Support guys out'
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No, I'm not "helping the IT support guys out", I'm helping out my office-mates.

I don't tackle anything outside my level of expertise (which is fairly limited by the standards of a competent IT professional), but a lot of common requests are fairly standard fare, and can be sorted within a couple of minutes - without involving IT support and waiting a period of days for them to arrive. A lot of these "requests" are related to fairly specialist engineering software packages, in which I'm fairly well versed. So, again, why wouldn't I help out if I can?
 
I help friends and family out and find if I tell them things in a helpful way they don't end up doing daft things like trying to download movies and finding they have a virus again. They usually give me something for it and no one would expect to get something for free. I built a PC in my lunch hour for a friend and he, unsolicited, gave me some cash and a bottle of wine, which was nice (just fitted him a new graphics card after advice from this forum on which was best). I look upon helping out as having a small skill others could have but probably don't want to have - putting a PC together or formatting a hard drive isn't hard really is it. Just that geeks like it and enjoy doing it.

I think if you don't like helping people the thing to do is not moan about them, just stop doing it. Either help them out and ask for something or tell them you are too busy and need to get back to chilling out.

It doesn't seem a hard problem to solve, maybe consider whether actually you enjoy doing it and moaning about doing it more than you think if you haven't stopped yet.
 
Duff-Man said:
. So, again, why wouldn't I help out if I can?
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I gave the reason. You could be causing more work for IT. My analogy was apt, I don't work for accounts so I don't go doing their work for them.

If its doing no harm at your place then that's great but at an organisation the size of the one I work for with the strict government rules what you do would be frowned upon.
 
I help within reason.
If it's a simple format, sure I'll do it for free, it's a pretty idle task.
Changing hardware I charge a tenner for
Building a system I generally make around 50 quid for too.
I try to be fair as best I can.
 
You can just feign ignorance. :p

Years ago I would probably be more than happy to oblige but I just can't be bothered with all the tediousness of it now. Wireless problems and viruses/malware seem to be common and it's all the same boring stuff. I'm even holding off reformatting (even though it could do with it) my own PC.
 
I help my dad, mum and sister, well because I live with them :p

Not once have my cousins or friends ask me for help. Not sure why though :D

When I was still a PC noob, I had my OS installed by my sister's friend. he had done mine and my sister's. We had given him a bit of money as a thank you.

I think I would do a free PC job, unless its like each week. Think about it like this. I am a PC guy, so I will help you. You are a plumber (for example) and if i have plumbing problems, I will call you up. Both of us do not charge.

Sounds fair to me :)
 
Dimple said:
Welcome to my world.
I've been fixing, building, repairing, upgrading peoples PCs since 1988 and you only have to touch them once to become your 'fault'.
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Damn right, you helped me out massively in the newsgroups thread a few weeks back and now my PC is really chugging with some things,I have no idea why it's doing it but it only started a couple of weeks after the newsgroups advice so it's clearly your fault. :mad:





;):D


In all seriousness my new upgrade is running appallingly in Media Centre and some games...I have no idea why...look for the new thread in the Windows forum very soon. :(
 
Simple - tell them you don't know how to fix it and they should take it to a pc repair shop.
 
Did mother Teresa fix PCs as well? Wow :p

You should charge, advice and help is one thing but reformatting and virus/malware removal is a total pita. £20 for a clean/configured PC, and as suggested turn on UAC and remove their admin privilege.
 
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