Soldato
I lost my phone on Friday night and had taken out the Tmob insurance, the brochure said 48 hours turnaround from reporting the phone until you get a new one. It turns out because my phone is 'of high value' the have to send out a form for me to fill in, get back to them, and only then will they start my claim - so its going to take at least a week before I get a new phone. In addition you can get a replacement sim in the Tmobile store, only on the phone which takes between 3-5 working days! Useless useless - I probably shall not be continuing my contract with them next year. At least carphone allowed you to walk into a store, get a new phone and sim instantly. Tmob are dire at this.
ps a bit tipsy
ps a bit tipsy