To those who bought PS3 games for £20.50

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V1N

V1N

V1N

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Hi there.

This is a warning to those people who bought PS3 games last week, from the smallforest place, using the discount codes supplied by a forum member here.

I can't seem to find the thread now, maybe it was deleted?

Anyway, I ordered Sega Rally last week, for £20.50 and was delighted.

Got a confirmation email through, all good.

I just checked my online bank, and £44 has been taken by them!
It quite clearly states both on the order receipt I printed, and the email they sent that it was £20.50, however £44 has definitely been taken.
Just logged on to my account on their website, and it states there that the cost is £44.

I just tried to phone them to complain/cancel, but all their lines are busy and they "cannot take my call"

Just thought I'd warn other forum members who also ordered, to check their accounts, in case they've been overcharged too.

V1N.
 
you can demand a refund of the additional cost as the trades descriptions act states they have to sell for the published price.
 
You'll find a refund for £23.50 will go through sometime soon. That's how it worked when I ordered from them in January.
 
Doug said:
You'll find a refund for £23.50 will go through sometime soon. That's how it worked when I ordered from them in January.
Click to expand...

I see, thanks for that.

I may give it a little time then... I tried to call again, but they're still too busy to take my call. Made me think maybe others are calling to complain.

V1N.
 
Just did a bit of googling about this, and found this

The £23.50 discount is not shown on your track order until you get the item, i think then the cash is put back on your card when you get the game.
Click to expand...

Hmmm, I don't think much of that.
I pre-ordered, so it won't be out for months.

Sounds like they've charged my debit card for the full amount now, and will give the discount when the game is sent?

Oh well, it's still a discount I guess, just not done exactly how I was expecting! ;)
 
V1N said:
Just did a bit of googling about this, and found this



Hmmm, I don't think much of that.
I pre-ordered, so it won't be out for months.

Sounds like they've charged my debit card for the full amount now, and will give the discount when the game is sent?

Oh well, it's still a discount I guess, just not done exactly how I was expecting! ;)
Click to expand...


If you pre-ordered you won't get charged until the game is sent anyway.
 
I was the OP of that thread, it has since been deleted.


They have done exactly the same to me, taken out £44.

Lets hope the above is true that they refund you the difference.
 
ScarySquirrel said:
If you pre-ordered you won't get charged until the game is sent anyway.
Click to expand...

Indeed they have charged me, which is how I noticed, as £44 was taken from my bank account.

V1N.
 
V1N said:
Hi there.

This is a warning to those people who bought PS3 games last week, from the smallforest place, using the discount codes supplied by a forum member here.

I can't seem to find the thread now, maybe it was deleted?

Anyway, I ordered Sega Rally last week, for £20.50 and was delighted.

Got a confirmation email through, all good.

I just checked my online bank, and £44 has been taken by them!
It quite clearly states both on the order receipt I printed, and the email they sent that it was £20.50, however £44 has definitely been taken.
Just logged on to my account on their website, and it states there that the cost is £44.

I just tried to phone them to complain/cancel, but all their lines are busy and they "cannot take my call"

Just thought I'd warn other forum members who also ordered, to check their accounts, in case they've been overcharged too.

V1N.
Click to expand...


I thought Sega Rally is not released till September? What are they doing charging now? I am certain everytime discount codes are supplied from this place there is problems (either ppl overcharged, codes not honoured, or very long delivery times), that's why I avoided it when I saw it last week.

Good luck anyway.


rp2000
 
V1N said:
Indeed they have charged me, which is how I noticed, as £44 was taken from my bank account.

V1N.
Click to expand...


Really? That is pretty bad. If you pre-order a game that say is released in September, they don't normally charge you until they ship the game :eek:
 
ScarySquirrel said:
Really? That is pretty bad. If you pre-order a game that say is released in September, they don't normally charge you until they ship the game :eek:
Click to expand...
I pre-ordered a few games from there and did NOT get charged until they came out, however I did get charged full price and it took me around a month of chasing to get the difference back.

Then again, I got a 360 wireless controller for around £8 delivered too, which came through fine. They seem to have strange systems in place tehre.
 
I had a catalogue company take £400 for a PS3 6 months before it was out, soon rang them up.

roboffer said:
Then again, I got a 360 wireless controller for around £8 delivered too, which came through fine. They seem to have strange systems in place tehre.
Click to expand...

I got that offer, was rather good :p
 
Doug said:
You'll find a refund for £23.50 will go through sometime soon. That's how it worked when I ordered from them in January.
Click to expand...
Yeah, this is how they have always worked.
Did this when I ordered several games from them last year.
 
NokkonWud said:
Yeah, this is how they have always worked.
Did this when I ordered several games from them last year.
Click to expand...

Yup ive read that too from people who have received their bits and bobs. Rfom and the blu ray remote is coming around the 12th so il let you know :D
 
I phoned this company yesterday, to ask about Sega Rally.

I checked my online account, tracking orders, and it showed I had no order!

They said it's still on the system, and still due for the Oct 12th delivery I was originally quoted.

Furthermore, the £23.50 discount should be taken off on despatch, and if it isn't, I should phone them back when I receive it, and they'll credit my debit card.

This is what I was told on the phone yesterday.

V1N.
 
Joebob said:
you can demand a refund of the additional cost as the trades descriptions act states they have to sell for the published price.
Click to expand...
Not so, the price is merely an 'invitation to treat', the actual contract is agreed when money changes hands. It only becomes illegal if they are found to be deliberately mispricing items to mislead customers.
Of course the fact money has changed hands in this instance means any variation of price from that agreed and shown on the receipt is not legit, so the customer is entited to a refund of the difference.
It's worth knowing that a published price doesn't have to be honoured though.
 
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