Does anybody know if Toshiba have a UK based contact centre for dealing with RMA's on their harddrives.
I contacted them via their USA website, the only one I could find, to be given a very unhelpful generic e-mail reply which didn't even answer my questions!
The reply,
Has anybody dealt with Toshiba for a HDD RMA before with any success?
Thanks,
BennyC
I contacted them via their USA website, the only one I could find, to be given a very unhelpful generic e-mail reply which didn't even answer my questions!
Hi,
My HDD failed the other week. It's a Toshiba 500GB (MK5055GSX S/N 5970T191T).
However I'm in the United Kingdom but could only find contact details and RMA information on your USA website.
Will I have to send the HDD to America? or do you have a department in the UK I can contact?
Thanks in advance,
The reply,
Dear Customer,
The Toshiba Storage Device Division Warranty Service Center has been consolidated from Oct 1, 2010. Since our acquisition of the Fujitsu HDD brand you may have had to contend with two separate warranty processes and warranty service centers. PCS for Toshiba branded hard disk drives and FNC for Fujitsu branded hard disk drives.
Beginning Oct. 1, 2010 you have only one warranty returns process and one warranty service center to contact for all of your Toshiba Hard Disk Drive warranty service needs.
WARRANTY SERVICE CONTACT INFORMATION BEGINNING OCT. 4, 2010 FOR ALL TOSHIBA AND FUJITSU BRANDED HARD DISK DRIVES
Call us at - 1-877-689-4899 or visit us on our web site = sdd.toshiba.com / Support / Warranty Support
Technical Support will remain the same -
Phone - 510-651-6798
E-mail - [email protected]
Regards,
Sholeen Chaudhary
Toshiba RMA Dept-USA
Order Admin Supervisor
[email protected]
(510) 651-6798 opt 1
Has anybody dealt with Toshiba for a HDD RMA before with any success?
Thanks,
BennyC