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Trading Standards & Refund of less than order value

Turning the 5970 into a new 580 for no cost after 10 months sounds ideal, I know the 5970 is a little faster but IMHO the 580 is by far the better card.
 
Take the money offered and smile. You can get faster and/or better cards for that money. 2x6950, 2xGTX570 (for a little more), or a GTX580 all seem like better options to me. Even 2x5870 would provide better performance and leave you with £60-£100 change.

For a single card option go for a GTX580. If SLI/Xfire rocks your boat I would try a pair of 6950's.
 
sounds like a good deal to me, you have used the card for almost a year and only lost around 15% of your initial investment.
 
Let me get this right. The card didnt develop the cold boot issue, it was always there. You took 10 months to RMA it. They offer you £460-ish for it, and you are not happy ?
If I was the retailer, I'd be telling you to do one.
 
I didn't say I was unhappy. For the nth time - I asked whether this was standard practice or whether I was being fobbed off. Several people already replied saying it was in line with Trading Standards policies. I've never had to RMA anything that hasn't been DOA, so had no experience of this "reasonable use" rule.

Why do my feelings have to be binary on it? Either I'm totally p***ed off or ecstatic? I'm neither, but at least I'm now informed (i.e. the point of the thread in the first place) on the subject.

I've now received a refund for it - so I can move on and get something to replace it (or just wait til 6990)
 
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Durzel said:
Good job on not actually reading the opening post at all.

The card was faulty on arrival. The only way to use it at all without it crashing was to arbitrarily delay the first boot of my PC by 5 minutes or so until the card had warmed up. Since you have trouble reading I'll restate that for you - the card would not work until it had reached a certain temperature.

As for a BIOS update - there isn't one, at least not an XFX one. I asked XFX (in a ticket) and checked their website, there was no BIOS fix available and they did not even openly admit an issue. There is talk of a BIOS update for Sapphire (hint: not XFX) graphics cards which - because of the architecture of these cards - probably could be flashed onto a XFX or other manufacturer card, but that's something I wasn't prepared to do. Why? For starters even if it did work I'd nix whatever warranty I had left on the card anyway, if it died in some other fashion and it could be shown that I flashed it with a third-party BIOS I'm confident it wouldn't be honoured.

What I expected was a full refund, because I assumed (e.g. without information or experience to the contrary) that this was standard practice. Because I wasn't offered one I posted this thread asking whether that was typical. It seems you were the only person who wasn't actually even capable of just reading the opening post properly.
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durzel i think youve been a bit hard on sky rocket :mad:

the fact of the matter is you had a 5970 for 10 months and it couldnt have been that bad otherwise youd have sent it back even after a little while of it ****ing you off but you didnt.....now when faster cards come out low and behold its ****ing you off now and you want your money back....they offer you the lions share of the money back and your not happy or at least not totally happy....mate id be biting there hand of...... and if i was the retailer....i would also be telling you to do one!
 
Durzel said:
I didn't say I was unhappy. For the nth time - I asked whether this was standard practice or whether I was being fobbed off. Several people already replied saying it was in line with Trading Standards policies. I've never had to RMA anything that hasn't been DOA, so had no experience of this "reasonable use" rule.

Why do my feelings have to be binary on it? Either I'm totally p***ed off or ecstatic? I'm neither, but at least I'm now informed (i.e. the point of the thread in the first place) on the subject.

I've now received a refund for it - so I can move on and get something to replace it (or just wait til 6990)
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Welcome to the GPU sub forum.
 
cammy5477 said:
durzel i think youve been a bit hard on sky rocket :mad:

the fact of the matter is you had a 5970 for 10 months and it couldnt have been that bad otherwise youd have sent it back even after a little while of it ****ing you off but you didnt.....now when faster cards come out low and behold its ****ing you off now and you want your money back....they offer you the lions share of the money back and your not happy or at least not totally happy....mate id be biting there hand of...... and if i was the retailer....i would also be telling you to do one!
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If you'd bothered to read his post(s) you'd have noticed that its with recent colder weather that it was the last straw:

Durzel said:
As you can imagine in these cold temperatures we've been having lately I would have to leave it longer and longer before it would get up to operating temperature, and I'd got sick of it.
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Hi Durzel!

Wow, this is pretty much exactly what I had been through recently.

I too had a 5970 card - a XFX black edition ( main reason at the time is that I run my PC through my 27" Imac using the mini diplay port)

I purchased the card in April 2010, and in November the fan starting making some very odd noises and eventually starting locking up, prob due to heat

I sent the card back to the retailer once I obtained a code from XFX (which I got) sent it too them and waited a month.

After some telephone calls i was advised that XFX have confirmed the fault, however they could not repair or replace the card so the retailer offered a partial refund.

Ok, so I paid (yes is had only just come into stock at the retailer!) £570

The retailer offered me £317+vat! :eek:

I advised that that this was not acceptable and couldnt believe that they could get away with it, so I started hunting around. I did find that they are within thier rights to do this!

What they couldnt get away with was the fact that they suddenly got some new stock and I had to call them 3 times to get them to send me a replacment card! in the end, I advised then that I wanted a FULL refund due to them being incapable of sending me a replacment card that they had in stock at the time (for 2 days!)

I guess I was lucky in the end getting a new replacment, but its good to make people aware of such things and to check the smallprint as things like warranty's can be overlooked easily when purchasing expensive cards such as this.
 
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