trouble buyer on the bay

[iamTakeo]

Hey guys,

I had a bit of a selling spree last week. Sold 7 items, got excellent feedback, quick delivery, well packaged etc. But the person I sold my XFX 4890 to is saying it's not arrived. He has a Polish name, lives in london from what I can tell its an apartment.

I've told him to check for a delivery note, incase he was out. But he's sending very short broken english messages

"Could you post items yet "

------------

"HI

I havent got item yet, 7 days gone , if i can get my item till wendesday i want money back . "



I dont have a good feeling about this. What happens if he continues to say the item has not arrived, and what can he do to get his money back?

I put a lot of effort packing well and dispatching on the same day, the item SHOULD be there, its been a full week. Dispatched 1st class package. All the other items were delivered quickly. Can this guy claim for a refund and keep my card if he actually has it?

- I dont mean to be rude, or racist, I mentioned he had a polish name for background info only, he is a new ebay member and this is only his second purchase.

 

[Dunks]

Was it sent via recorded delivery?

 

[Shotgun_ned]

Moral of the story. Always use a delivery method that requires a signature...

 

[Beans on toast Dave]

is it delayed in the post?
do you have a tracking number?
recorded delivery?

 

[iamTakeo]

1st class post HOLY SIGNATURE ^

 

[daveydave]

or get a certificate of postage...that said could be held up by the strike

 

[Lumeycom]

Meh - if you didnt send it requiring a signature then your stuffed, sorry.

 

[iamTakeo]

I can get a certificate of postage from the post office yeah?

 

[The Halk]

They will find in his favour I'm afraid. It's either fraud (him, a neighbour or the postie) or it's still in the delivery chain somewhere.

A USB key I bought on the bay arrived 6 months late. I'd had a refund from them long before then.

 

[Beans on toast Dave]

1st class, £36 (i think) is the most you can claim for lost in post

needs to be send with proper insurance really

 

[Dunks]

I can get a certificate of postage from the post office yeah?

Not after you've sent it, no. But as said, it may just be due to the strikes.

 

[J1234]

Isn't there a postal strike at the moment?

 

[Bunko]

I think you're stuffed too, always send expensive items via recorded/special delivery, especially on ebay!

 

[iamTakeo]

there was a postal strike, I mentioned it to him in the email, but the other packages were fine.

 

[Glaucus]

A) RM have been striking the last few weeks. One of my parcels to Cs|nuts| took longer than expect.
B) did you send it special delivery or as a parcel?
C) did you put he tracking code into paypal as soon as you sent it.

Oh non-signed for you are stuffed. Tell him there has been RM strikes and ask him to wait a few more days, say Friday.

 

[jamief]

You sent a £150-£200 item via 1st class, non recorded delivery? If so, good luck!

 

[Hitman_Leon]

No signature required on delivery = seller fail, you have no redress.

No signature when it was required on delivery = buyer fail, your parcel will come back to you, contact your courier.

 

[iamTakeo]

A) RM have been striking the last few weeks. One of my parcels to Cs|nuts| took longer than expect.
B) did you send it special delivery or as a parcel?
C) did you put he tracking code into paypal as soon as you sent it.

I was a mug and sent it 1st class thinking it would be fine. I thought compensation was up to £150 for 1st class

 

[The Halk]

Was it 1st class, or 1st class recorded? I think it's recorded that has the £150. I don't think 1st has any insurance (speaking from memory and no expert).

 

[Glaucus]

I was a mug and sent it 1st class thinking it would be fine. I thought compensation was up to £150 for 1st class

You are pretty much stuffed. Just tell him RM has been striking and to wait a while longer.