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I frequently get packet loss in games on my internet connection. On a good day I have 16 down and 0.8 up. I am convinced it has something to do with the ISP, and I think they need to replace a copper connection somewhere.
I need help from you guys on what troubleshooting steps I should do before I contact my ISP. I have performed a tracert during the ping spike and this is the result
tracert /4 google.co.uk
Tracing route to google.co.uk [142.250.187.195]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 448 ms 409 ms 440 ms sr11.enbas.isp.sky.com [2.127.238.244]
3 528 ms 599 ms 816 ms be500.pr2.enlba.isp.sky.com [2.120.11.31]
4 627 ms 153 ms 40 ms 02780e51.bb.sky.com [2.120.14.81]
5 121 ms 133 ms 134 ms 216.239.41.193
6 568 ms 449 ms 582 ms 142.251.54.35
7 363 ms 376 ms 402 ms lhr25s33-in-f3.1e100.net [142.250.187.195]
Trace complete.
I pinged my internal ip and it all came back after 100 tries as <1ms so all good on the internal network. I have a long ethernet cable downstairs to my router and everything is wired in with ethernet.
I need help from you guys on what troubleshooting steps I should do before I contact my ISP. I have performed a tracert during the ping spike and this is the result
tracert /4 google.co.uk
Tracing route to google.co.uk [142.250.187.195]
over a maximum of 30 hops:
1 <1 ms <1 ms <1 ms SkyRouter.Home [192.168.0.1]
2 448 ms 409 ms 440 ms sr11.enbas.isp.sky.com [2.127.238.244]
3 528 ms 599 ms 816 ms be500.pr2.enlba.isp.sky.com [2.120.11.31]
4 627 ms 153 ms 40 ms 02780e51.bb.sky.com [2.120.14.81]
5 121 ms 133 ms 134 ms 216.239.41.193
6 568 ms 449 ms 582 ms 142.251.54.35
7 363 ms 376 ms 402 ms lhr25s33-in-f3.1e100.net [142.250.187.195]
Trace complete.
I pinged my internal ip and it all came back after 100 tries as <1ms so all good on the internal network. I have a long ethernet cable downstairs to my router and everything is wired in with ethernet.