Trying to fix friends laptop...

I had trouble with a wifi card not supporting AES or TKIP can't remember which one I had running at the time but it didn't like one of them. Some routers can run both modes simultaneously.
 
Might be a long shot but if theres a dell wireless manager installed you should uninstall it.

I dealt with a sony laptop yesterday that had some crap sony own brand network manager on it that would intermittently can the wireless card. Uninstalled it and hey presto it all works.
 
Might be a long shot but if theres a dell wireless manager installed you should uninstall it.

I agree with this. Had lots of problems using the dell connection manager thats installed. Uninstall it an use windows to manage the connection. I had the connection drop using the dell app, its been fine since I stop all the laptops on the network using it.
 
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