USB 3 ports only working as USB 2

GazPaste · 31 Dec 2020 at 12:30

Hello everyone, first-time post.
I have a system build by OC with a Gigabyte B450 Aorus Elite MB and have recently bought an Oculus Quest 2.
I also bought a USB 3.2 cable to connect the two, but any of the USB ports I try to use seem only to work as USB 2 ones. This MB ought to have 4 USB 3 ports direct from the board istelf, but they still act seemingly as USB 2 ones as well.
I can make a weak connection this way, but cannot properly connect the two. A look in Device Manager shows no issues, but I can't find any port to connect to that shows as running as USB 3 speeds.
Any advice please?

Tetras · 31 Dec 2020 at 19:52

You don't have USB 2 devices running from off the same hub, right? Not sure if it makes a difference.

GazPaste · 31 Dec 2020 at 21:21

Well I have a USB keyboard and mouse, but they are in USB 2 ports, also built into the MB, and I don't think they affect anything, do they?

Tetras · 31 Dec 2020 at 21:43

GazPaste said:
Well I have a USB keyboard and mouse, but they are in USB 2 ports, also built into the MB, and I don't think they affect anything, do they?

Probably not, was just a thought if they were connected to a USB 3 hub.

Only other things I can think of, if you're using Windows 7 making sure you have the USB 3 drivers (shouldn't be a problem on 10) and try using an internal header rather than external, or vice versa.

GazPaste · 31 Dec 2020 at 22:42

Thanks, though I'm running Windows 10 since setting this build up. Not sure what internal or external headers refers to, but as far as I can see the MB ought to run it's native USB 3 ports as that, but I seem unable to get any response other than USB 2

Tetras · 31 Dec 2020 at 22:49

Hmm, might be worth making sure the chipset drivers are installed.

mickyflinn · 31 Dec 2020 at 23:00

How do you know the usb 3 ports are not running at full speed ?

GazPaste · 1 Jan 2021 at 05:27

Well I'm using a freeware program called UsbTreeView, plus the response to being connected to for each is poor

GazPaste · 1 Jan 2021 at 10:52

Thank you Tetras! Turns out the chipset drivers was the issue. I had to have the MB replaced back in Lockdown 1 and hadn't realised until now they weren'd reinstalled during the process.
VR is full steam ahead, so thanks again!

Tetras · 1 Jan 2021 at 19:26

GazPaste said:
Thank you Tetras! Turns out the chipset drivers was the issue. I had to have the MB replaced back in Lockdown 1 and hadn't realised until now they weren'd reinstalled during the process.
VR is full steam ahead, so thanks again!

Great!

Thanks for reporting back the solution.