Don
I've had a small problem with my A8 gearbox behaving in an odd fashion so I took it to Martins of Basinggrad for them to have a look at it.
Never have I been so impressed with the attitude and service of a dealer.
Fist up, they advised me to have a conversation with their master technician before he got his hands dirty. I told him about the problem and he knew instantly what it was. Said it may need a new box but there were other things he could do. Tols me it would take a couple of days to investigate.
I took an A6 2.0tdi as a courtesy car and off I went.
Dealer called me that night to advise me they were keeping the car for a couple of days.
Dealer called me the next day to update me on the progress.
Dealer called me the next day to advise me that I was going to need a new gearbox, and torque converter and this would take 5 days. He said therre were 3 possible parts in the gear box that could cause the hesitation I describe but they didn't want to annoy me by pring one after the other and would rather replace the box with a brand new one from the factory. He asked if I was happy with the loan car and I said no as I would have preferred an auto. The service manager offered his brand new Allroad as a replacement so I agreed.
Just had another call from the dealer to advise me of the situation. Gearbox is being fitted and a couple of other niggles I identified (couple of elements not working on the rear de-mist etc.) have been sorted. Am I happy with the Allroad?
This is fantastic service and absolutely how it should be. At no point have I been made to feel bad for complaining about a fault and they have been courteous and helpful at every step of the way.
Right on. I may buy another Audi.
Never have I been so impressed with the attitude and service of a dealer.
Fist up, they advised me to have a conversation with their master technician before he got his hands dirty. I told him about the problem and he knew instantly what it was. Said it may need a new box but there were other things he could do. Tols me it would take a couple of days to investigate.
I took an A6 2.0tdi as a courtesy car and off I went.
Dealer called me that night to advise me they were keeping the car for a couple of days.
Dealer called me the next day to update me on the progress.
Dealer called me the next day to advise me that I was going to need a new gearbox, and torque converter and this would take 5 days. He said therre were 3 possible parts in the gear box that could cause the hesitation I describe but they didn't want to annoy me by pring one after the other and would rather replace the box with a brand new one from the factory. He asked if I was happy with the loan car and I said no as I would have preferred an auto. The service manager offered his brand new Allroad as a replacement so I agreed.
Just had another call from the dealer to advise me of the situation. Gearbox is being fitted and a couple of other niggles I identified (couple of elements not working on the rear de-mist etc.) have been sorted. Am I happy with the Allroad?
This is fantastic service and absolutely how it should be. At no point have I been made to feel bad for complaining about a fault and they have been courteous and helpful at every step of the way.
Right on. I may buy another Audi.
to be fair the mazda garage did call me back a couple of times (then overcharged me for not really doing much 
)
It's the small things that make the difference really isn't it? Just by going out of their way just that little bit has probably landed them another sale in the future. Have you dropped them a line to let them know how happy you were? That could make all the difference to them too 