Viewsonic Announce Full Zero Dead Pixel Policy on VP Series

Baddass · 22 Apr 2006 at 11:07

Taken from Viewsonic Europe (April 2006):

Zero Bright Dot: Improved provision for pixel errors

"Anyone purchasing a 17”, 19”, 20” or 21” model from the ViewSonic Professional series will now also benefit from an improved regulation for dealing with pixel errors. Purchasers can return the product up to 15 days after purchase – even if only a single sub-pixel is constantly bright on a dark background. The limited timeframe for return is calculated on the basis of the fact that 99% of such types of sub-pixel errors result after a single normal thermo cycle (i.e. after the display has been on for a period, then off for a period and then on again - hot, cold, hot)."

Above is Viewsonic's press release about this new policy. At the moment, this only covers their VP series (including the VP930, VP2030B etc) and not only covers fully dead pixels (black / white) but also any dead sub pixels (red/green/blue). This is excellent news and hopefully the other models in their range (VX-- models for example) will follow soon. Other manufacturers will surely have to release a similar policy to keep up, but there has always been caution over policies like this for obvious reasons. Viewsonic fail to mention in their release that nearly all pixel defects are caused during the manufacturing stage and are quite rare if they develop over time with normal use. As such, you have a couple of weeks to use the TFT and check for pixel defects to ensure it arrived to you in perfect condition.

Baddass · 25 Apr 2006 at 17:53

they dont have a policy as such, the policy is with the particular manufacturer of the screen itself

Baddass · 27 Apr 2006 at 19:03

Delvis, I realise you are not happy, and rightfully so. The pixel defect is a pain and in your eyes and in the eyes of every consumer, the product is "faulty". However, like VS say, it is within the manufacturers limit for dead pixels and so they won't classify it as fault or RMA it for you. You wont be the first person to kick up a fuss with them I'm afraid. Soryr it's not what you want to hear, but sadly it's true

Best thing to do i think is to contact the etailer. have you done this already? You might be able to return it to them for a refund / swap, under the distance selling regulations....it's your best bet imo

Baddass · 3 May 2006 at 21:18

sounds like a potentially lazy sub pixel. Give it some flicking and maybe some massaging and maybe you'll have some luck