Viewsonic Announce Full Zero Dead Pixel Policy on VP Series

sparkster said:
And before your light-hearted cynicism erodes my ability to "Sieze the Day", I reckon there are two options:
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Apart from the fact that I tried to spice my previous post with the weird mixture of fun & cynicism ... just maybe to bring some life to the dark cloud of this subject, hidden message was real ... seriously ;) Why not ?! ... and yes my vote for (2) and everything which I already posted above.
 
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Im still waiting a reply from my E-tailor i got the monitor from, i emailed them, then all they said was to "request" and RMA number, that was it...So ive done that...waited one day, gona wait tomoz then try and contact them again, I duno eh :P
 
igors said:
Apart from the fact that I tried to spice my previous post with the weird mixture of fun & cynicism ... just maybe to bring some life to the dark cloud of this subject, hidden message was real ... seriously ;) Why not ?! ... and yes my vote for (2) and everything which I already posted above.
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igors...

Anyone that doesn't vote for crap, is, IMO, a Hero.

:cool:
 
Why hello there, as my e-tailor hasent replied, which im VERY annoyed about, stupid people, i emailed viewsonice for some enlightenment, and i got the following response:

Dear Mr Craig,

Recently you have asked us about a red pixel on your monitor.
Unfourtunately this is within warranty specifications
and it is not possible to exchange the monitor.
I am sorry for any inconvience this may have caused you.

We hope we answered your question satisfactorily. Should you have further questions on this subject please refer to: VSC060426-0566

With kindest regards,

Cassaundra Burdeshaw
ViewSonic Warranty Line

-----------------

How dumb, im not very happy, but what can you do? Ill reply to the email, and just have to give them aggro, how can you do that? Its a faulty product, my dads DVD-recorder broke the other day, and he gets a replacement straight away, and he's had about 4 replacement free view boxes, and we all KNOW how faulty they can be :P

Anyone shed some light for me? Not in the greatest of moves...

Ta.
 
Delvis, I realise you are not happy, and rightfully so. The pixel defect is a pain and in your eyes and in the eyes of every consumer, the product is "faulty". However, like VS say, it is within the manufacturers limit for dead pixels and so they won't classify it as fault or RMA it for you. You wont be the first person to kick up a fuss with them I'm afraid. Soryr it's not what you want to hear, but sadly it's true

Best thing to do i think is to contact the etailer. have you done this already? You might be able to return it to them for a refund / swap, under the distance selling regulations....it's your best bet imo
 
Lol, trust me, i know full well im not the first person to have a go at them...But its damn rite stealing, its theft quite frankly, its faulty, im intitled to a replacement, especially as it was there upon first activation...

Ive sent about 3 emails to the E-tailor, one reading:

-----
Hello there,

Thank you for your email.

Please log on to our website and obtain a returns number through 'my accounts.'

-----

Which i did, on erm, monday evening, it says wait for 48 hours for a reply, which ive done...No reply, so ive emailed them again, thats when i emailed viewsonic, only to get the usual "Sod off" reply basically :)

I'll be bombarding them a lot more trust me, both of them, i normally can handle little defects, like scractches on my car when i brought it, being told ill get free hubcaps cause the ones they were selling with it are broken and not getting them...

But when i spend £270+ on a monitor, only to find it has a fault, AND paying £8 for evening delivery only for it to be delivered in the morning, im quite miffed off :) The stupidity of the world nowadays sickens me.
 
Delvis said:
Why hello there, as my e-tailor hasent replied, which im VERY annoyed about, stupid people, i emailed viewsonice for some enlightenment, and i got the following response:

Dear Mr Craig,

Recently you have asked us about a red pixel on your monitor.
Unfourtunately this is within warranty specifications
and it is not possible to exchange the monitor.
I am sorry for any inconvience this may have caused you.

We hope we answered your question satisfactorily. Should you have further questions on this subject please refer to: VSC060426-0566

With kindest regards,

Cassaundra Burdeshaw
ViewSonic Warranty Line
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IMO, a desperately disappointing, grim and evasive response by VS.

This response, IMO, completely negates any claim Viewsonic have to being a quality supplier.

IMO, a vendor is ONLY quality if each purchaser's exeperience of that company - soup-to-nuts - is an experience of quailty. If ANY element in the experience of experiencing a company - pre-sales, ownership, or post-sales-support - is crap, then that vendor is crap.

So, maybe, I was lucky with my purchase of my VP930.

However, while I may have been lucky, I will NOT from this point onwards promote my personal experience of Viewsonic to others as long as other users/owners of Viewsonic kit experience crap.

By the way, I went to VS's UK and US websites to offer my feedback. Guess what? I couldn't find a way of doing it!

Wise up Viewsonic - please don't think you can claim to be a quality company with quality products while clearly dishing out quality only to some and total crap to others. IMO, a company that dishes out some crap, is crap end-to-end.

:mad:
 
Baddass said:
Delvis, I realise you are not happy, and rightfully so. The pixel defect is a pain and in your eyes and in the eyes of every consumer, the product is "faulty". However, like VS say, it is within the manufacturers limit for dead pixels and so they won't classify it as fault or RMA it for you. You wont be the first person to kick up a fuss with them I'm afraid. Soryr it's not what you want to hear, but sadly it's true

Best thing to do i think is to contact the etailer. have you done this already? You might be able to return it to them for a refund / swap, under the distance selling regulations....it's your best bet imo
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Good on you Baddass!

As you appear to imply, quality IS in the eye of the beholder.

Vendors may conspire (e.g., via some arbitrary ISO standards) to insist that crap IS quality even when the beholder (the customer) clearly experiences something else.

I fully support you in your real-world suggestions as to how buyers can best insist that their precious and well-intentioned purchasing decisions can result in an experience of quality - not in an experience of crap.


:)
 
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sparkster said:
However, while I may have been lucky, I will NOT from this point onwards promote my personal experience of Viewsonic to others as long as other users/owners of Viewsonic kit experience crap.
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I was thinking about something yesterday. When you look at the things, we (forums communities) are promoting their products (essentially like we are the part of their sales force), *supporting* their products and *supporting* the products owners in the honest and usually professional way. No wonder that in almost every situation product owners may find answers more easily on places like this than to contact the manufacturer support directly. In essence, I think that this is worth mentioning when we are talking about the subject of this thread, as this is our unique weapon ;)

One thing which I'm constantly missing in the monitor reviews is "manufacturer after sales, service support and policies" and that may also affect the monitor score, don't you think ? Some monitor may receive all the shiny stars, just based on the tech observation, but what will happen if you discover that manufacturer after sales service is pure shock horror, when the problem develops. So, yes, that should be consistent part of the reviews imho.
 
igors said:
I was thinking about something yesterday. When you look at the things, we (forums communities) are promoting their products (essentially like we are the part of their sales force), *supporting* their products and *supporting* the products owners in the honest and usually professional way. No wonder that in almost every situation product owners may find answers more easily on places like this than to contact the manufacturer support directly. In essence, I think that this is worth mentioning when we are talking about the subject of this thread, as this is our unique weapon ;)

One thing which I'm constantly missing in the monitor reviews is "manufacturer after sales, service support and policies" and that may also affect the monitor score, don't you think ? Some monitor may receive all the shiny stars, just based on the tech observation, but what will happen if you discover that manufacturer after sales service is pure shock horror, when the problem develops. So, yes, that should be consistent part of the reviews imho.
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Agree.

IMO, the experience of ANY manufacturer's product is and can only be, end-to-end.

If at ANY point from pre-sales to post-sales support a customer's experience is crap, then the company and its products can only be, IMO, considered to be crap.

:)
 
paul172 said:
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Hi Paul, for some reason i cant PM people? :S Dont know why, if you could pm me maybe that would be ace? As im sure its the same E-tailor lol, would be highly hilarious if it is, but theyre taking theyre time! Its been a week since ive received it now, which is why im worrying :(

Why the hell did i get a TFT? Always trouble,.

PM's are disabled I'm afraid.
 
Going to try and ring them on saturday, probably wont get through again, thing is its been 7 days now, but its only because theyve taken sooooooooooo LONG to reply to me, or not reply in that case, i havent been able to speak to someone with any knowledge :(
 
Delvis,

I can't PM either for some reason.

They won't reply to email, I sent the Monitor back without them issuing an RMA, simply becuase they refused to answer their emails. So I confirmed with Trading Standards, that as long as I informed them I was sending it back, I didn't need an RMA number. I sent them over 10 emails, ALL un-answered! Just try googling their name, and look for Peter Hills, send an email to him along with every other email address you can find. Mention trading standards and your Credit Card company in the email!

If you have MSN, talk to me on that. - ibrox150 @ hotmail . com

Edit - Meant to say, I did get an automated email telling me that my refund was in process, this was only after emailing the Customer Services Manager 5 times in one day!

P.S. Had to RMA a PSU to OC today, they emailed me saying sorry for the inconvenience and not to bother sending the duff one back to them, now that's service!!!
 
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Grrrr, i really want a replacement off them, and THEY can pay for the shipping, i paid for evening deliverary, and the damn thing was delivered in the morning!!! Stupid, i thought the company was reasonably good, theyre fine i think...as long as you dont have to return any stuf :P
 
Hehe, still no luck on my replacement/refund yet :)

Viewsonic are just saying its not within warranty, and the website i just cant get any answers from anyone.
 
Only me again! :D

But yea, no replys, to ANYTHING ive sent to the E-tailor...Although i noticed yesterday ( And yes i tried doing this when i first noticed the stuck pixel) Is if i flick/tap the screen the pixel does go, earlier it came bak if i turnt the monitor on and off, but currently....it hasent come back :S If it fixes itself (If thats possible??) Then ill be rather happy :)

Anyone shed some light?
 
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