virgin 10mb playing up

I've had over utilisation on the ubr for the last 16 days now and still nothings been done about it. My friends just left virgin beause of this he couldn't wait any longer because he needs to do work online but it's been that bad he left and went with his free sky broadband.

This is probably the best I've had any other time I have done a tracert it's just timed out.

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The only bonus I have is that I am moving at the end of the month so at this rate I wont be paying anything to virgin for my last months none service.
 
I also posted for help/advice on the official forums.

There is an average 5 day wait at the moment until somone will be able to answer to a thread... there are so many problems/complaints, it's unbelievable.

Although I guess that's the nature of a support forum!

Some interesting reading in there...
 
Just spoke to the Indian customer support line and discussed the essence of the above information.

I called to request an engineer on the suggestion that my downstream receive power level isn't quite right.

The support chap wouldn't offer help other than "turn it off and on again". He said that I have to call back when the connection drops out again... which isn't really the issue. He wouldn't allow me to request an engineer at all...

Suggestions? :(
 
**update**

Called again and got through to UK based help team.

Engineer booked.

The maximum downstream receive power level in my area should be 6. Mine's a bit off.
 
Update.



After taking the day off work to be in to greet the engineer who was booked to see to my above issues, I receive a telephone call 15 minutes after the last expected estimated time of arrival. (Between 4pm and 7pm).


The call informed me that the engineer had been held up on his last job and was unable to make it. There was no apology or any reason why the engineer couldn't come after he'd completed the job prior to mine.


I am unable to take anymore time off work and have to wait until Saturday "between 8am and 12pm" for an engineer to arrive. After reading through the endless pages of issues, I thought that I'd struck lucky and a simple engineer call out would be able to happen without issue.


I am incredibly dissapointed that no effort was made to contact me to let me know that there was a possibility that the engineer would be running late, or, that there was the possiblity of needing to re-book.


/vent.
 
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