I got TV, 50Mb BB and Phone connected on Saturday. Had / having problems with the BB since then including cannot connect, connection drops off along with slow connection (slowest recorded 0.5Mb).
The result of my first call was a diagnosis of a defective network card in my laptop (I was connecting wired by the way). I advised it was not my card as I could still get a wired connection on a friends BB. Despite advising this it was apparantly still a problem with my equipment! So I kept him on the phone whilst I got another laptop setup and surprise surprise that could not connect either. I was put on hold for a bit, and then some "signals" were sent to the modem, a couple of reboots later and that laptop connected fine along with my other.
Later in the day I noticed connection had dropped which was resolved by modem reboots. Decided to do a speed test and got very low results therefore made another call. The call centre confirmed there was a problem there end and would send out an engineer on Wednesday (bear in mind Im anew customer and made 2x calls on the first day!).
To my luck, the installer called me up to ask a few questions and confirmed there is problem with either Virgin's equipment or an activation problem. He is now coming to see me today, hopefully this will resolve things.
By the way, I've found out that once you get through to India after calling 151, if you ask to be transferred to the 50Mb team they will patch you through to the Liverpool call centre without painstakingly explaining your problem
