Virgin Media Discussion Thread

Deluxe1 · 28 Jul 2020 at 08:09

My contact was coming to an end and as usual they offered me a crap deal so cancelled.

Had a call back within 24 hours and they asked me what package I was after.

Told them a new customer can get the oomph bundle for £89 and as a long term customer I should be able to get that at that price which they agreed.

Just cancelled my 3 sim and will be using the unlimited sim that's included saving myself £16 a month.

Soulja · 28 Jul 2020 at 12:48

So after having slow wi fi since I had fibre installed a few weeks ago I seen to have found a fix by changing the wi fi channels. I was constantly getting 60mb-80mb and now I constantly 350mb no matter where I am in the house.

Ayahuasca · 28 Jul 2020 at 13:25

Soulja said:
So after having slow wi fi since I had fibre installed a few weeks ago I seen to have found a fix by changing the wi fi channels. I was constantly getting 60mb-80mb and now I constantly 350mb no matter where I am in the house.

How's your TBB graph looking? I've had two horrendous spikes over the last 48 hours. Didn't notice them as I wasn't gaming at the time but it's not looking good for the long term.

Soulja · 28 Jul 2020 at 15:22

Ayahuasca said:
How's your TBB graph looking? I've had two horrendous spikes over the last 48 hours. Didn't notice them as I wasn't gaming at the time but it's not looking good for the long term.

Mine is looking pretty good, but will it stay that way.... Probably not!

arknor · 29 Jul 2020 at 09:18

anyone else get a text saying there virgin bill wont be going up this year....

cheeky gits, never seen a bill rise as much as theres over the years, literally every other bill is virtually the same as when I moved in but virgin is about double what it started as

Ayahuasca · 29 Jul 2020 at 09:34

Have you ever renegotiated with them?

chroniclard · 29 Jul 2020 at 09:47

Yeah I got a message, though my offer runs out soon so will see what I end up with and then do the whole arguing/cancelling thing. Yay.

arknor · 29 Jul 2020 at 09:49

Ayahuasca said:
Have you ever renegotiated with them?

no because im autistic and hate using phones + it will be some foreigner I can barely understand that might as well be on the moon with how terrible the quality will be.

thinking to just cancel it out right for awhile now

Ayahuasca · 29 Jul 2020 at 09:52

You might be able to do it over the web chat or text service although it may be a little more difficult to argue your case that way.

I've spoken on the phone to them a few times and whoever it was spoke very good English

shiver · 29 Jul 2020 at 09:56

arknor said:
no because im autistic and hate using phones + it will be some foreigner I can barely understand that might as well be on the moon with how terrible the quality will be.

thinking to just cancel it out right for awhile now

The offshore agents are the polite ones. From my experience, UK call agents have just been rude.

arknor · 29 Jul 2020 at 09:58

shiver said:
The offshore agents are the polite ones. From my experience, UK call agents have just been rude.

check there facebook page and thje comments on the latest article.

being spammed by people saying they cant get through to a person to cancel or they just get cut off

https://www.facebook.com/virginmedia/?ref=page_internal

I'd never go with virgin again if I moved

darael · 29 Jul 2020 at 11:34

shiver said:
The offshore agents are the polite ones. From my experience, UK call agents have just been rude.

Funnily enough I've found the same thing recently. The last time I spoke to an advisor in retentions, she put me on silent hold for 20 minutes then changed my package without even asking me. Had I not called back, I would be on a package that was more expensive than my current one.

Kol · 29 Jul 2020 at 12:16

Same.

I posted my experience with VM cancellations a few posts above, UK based call centre (if anything, offshore have tried harder and been more polite). Terrible.

Deluxe1 · 29 Jul 2020 at 12:44

I just wish you didn't have to go through hoops each time you want to renegotiate your deal when your contract ends.

Contract ends you call up and tell you this is the absolute best deal we can offer you even though you know that's a lie, then you have to cancel and wait for the call back offering you the deal you wanted.

chroniclard · 29 Jul 2020 at 13:02

Last couple of years I have actually used web chat to get a deal.

Captain · 29 Jul 2020 at 16:22

arknor said:
anyone else get a text saying there virgin bill wont be going up this year....

cheeky gits, never seen a bill rise as much as theres over the years, literally every other bill is virtually the same as when I moved in but virgin is about double what it started as

Yeah I got it, not sure exactly how they justify the price going up.

Duke · 29 Jul 2020 at 21:37

chroniclard said:
Last couple of years I have actually used web chat to get a deal.

Same here, I got mine back down whilst still in contract as various discounts ended so just nudged someone on the chat and got it back down again.

moogle · 29 Jul 2020 at 22:02

VM community forums have been great for getting in contact with support and helping. Probably not contract negotiations but I've found over the phone has been okay so far. Currently on VM 350 for £33.50 (had it for £26 a few years back) for a few more months now. I've got the luxury of having FTTP as a backup if they decide to play hard ball though, but I remember doing the haggle when they were NTL and still managing to get a good price.

Duke · 30 Jul 2020 at 08:10

https://www.ispreview.co.uk/index.p...ge-no-cable-broadband-price-rise-in-2020.html

strocky · 30 Jul 2020 at 14:26

arknor said:
no because im autistic and hate using phones + it will be some foreigner I can barely understand that might as well be on the moon with how terrible the quality will be.

thinking to just cancel it out right for awhile now

If you're out of contract you can phone 150 and select moving option then thinking of leaving and you'll get a direct reply to UK retentions