Just looking at prices for VM this morning and it looks like they have some offer on - setup fee is waived and first 6 months is free, but the monthly price for the other 12 months of the contract are higher. I was looking at £40/month for the 350Mb package (broadband only) which went up to £56 after the 18 month contract, but now it's free for 6 months then £56/month. This works out cheaper across the contract period but still makes it "feel" like a high price.
Virgin Media Discussion Thread
- Thread starter macca40
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Soldato
My Ultimate Oomph (I want to cancel just because of the name) and I’m going to go for M500, just need to haggle for the best price now.
Going to see if I can get on 1GigE trial!
Going to see if I can get on 1GigE trial!
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Soldato
My contract is up next month.
All they would offer me was a 18 month contract at the same price
All they would offer me was a 18 month contract at the same price
Soldato
Yup just came off a call with retentions, dead loss, didn’t offer me a bean.
I tried the whole "retentions by txt" thing but because I'm on the Ulitmate Ooomph bundle I have to ring retentions, it can't be done via txt. If anybody has any tips let me know, I'm pretty sure I'm going to come of the Ooomph bundle as I barely use the TV boxes and the unlimited SIM which was attractive has become pretty much useless post COVID
Last year obviously it was the only way to get M500 tier but now that's available and now site of when M600 will turn up makes me thing I might as well go broadband only, especially as my discount period is coming to an end!
I tried the whole "retentions by txt" thing but because I'm on the Ulitmate Ooomph bundle I have to ring retentions, it can't be done via txt. If anybody has any tips let me know, I'm pretty sure I'm going to come of the Ooomph bundle as I barely use the TV boxes and the unlimited SIM which was attractive has become pretty much useless post COVID
Last year obviously it was the only way to get M500 tier but now that's available and now site of when M600 will turn up makes me thing I might as well go broadband only, especially as my discount period is coming to an end!
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Soldato
Yup just came off a call with retentions, dead loss, didn’t offer me a bean.
I tried the whole "retentions by txt" thing but because I'm on the Ulitmate Ooomph bundle I have to ring retentions, it can't be done via txt. If anybody has any tips let me know, I'm pretty sure I'm going to come of the Ooomph bundle as I barely use the TV boxes and the unlimited SIM which was attractive has become pretty much useless post COVID
Last year obviously it was the only way to get M500 tier but now that's available and now site of when M600 will turn up makes me thing I might as well go broadband only, especially as my discount period is coming to an end!
It looks like everyone is doing a 18 months contact.
Not happy with that at all.
I may give Sky a go.
Soldato
Their is now way I’m going to sign up for 18 months, I’d rather just leave it rolling month-on-month and take the hit on price rise.
Was this the call when you called in to cancel? Or the actual retentions call where they contacted you during your 30 day notice?Yup just came off a call with retentions, dead loss, didn’t offer me a bean.
I tried the whole "retentions by txt" thing but because I'm on the Ulitmate Ooomph bundle I have to ring retentions, it can't be done via txt. If anybody has any tips let me know, I'm pretty sure I'm going to come of the Ooomph bundle as I barely use the TV boxes and the unlimited SIM which was attractive has become pretty much useless post COVID
Last year obviously it was the only way to get M500 tier but now that's available and now site of when M600 will turn up makes me thing I might as well go broadband only, especially as my discount period is coming to an end!
Permabanned
Going to cancel mine and take a punt with retentions. If that fails will go cheapo BB monthly contract and then sign up again in the wifes name.....hopefully that still works.
So annoying there is no competition to VMs speed in my area.
So annoying there is no competition to VMs speed in my area.
Soldato
When I called into cancel, not during my 30 days notice.
Caporegime
Looks like they're knuckling down on the cancel and wait for a callback retention deals, going off recent posts on here and their own forum.
#PrayForOpenreachFTTP
#PrayForOpenreachFTTP
Soldato
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- 27 Aug 2005
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Yup just came off a call with retentions, dead loss, didn’t offer me a bean.
I tried the whole "retentions by txt" thing but because I'm on the Ulitmate Ooomph bundle I have to ring retentions, it can't be done via txt. If anybody has any tips let me know, I'm pretty sure I'm going to come of the Ooomph bundle as I barely use the TV boxes and the unlimited SIM which was attractive has become pretty much useless post COVID
Last year obviously it was the only way to get M500 tier but now that's available and now site of when M600 will turn up makes me thing I might as well go broadband only, especially as my discount period is coming to an end!
What is this retentions by text thing?
Soldato
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So i just called in to cancel my Virgin deal and its not hard to see why below:
Ultimate Bundle based on there website:
New customers - £65 a month for 18mths
Me - £91 a month
So as a current customer i have to pay £26 more compared to new customers for the same deal. The operator told me that new customers have to pay full price for the deal once the 18 month is over and they're not liable for discount. I told her that was irrelevant as they would cancel and move to competitor anyway. She also mentioned that they dont have a retentions team anymore apparently....... now to see if i do receive a call from retentions in the next 30 days
Ultimate Bundle based on there website:
New customers - £65 a month for 18mths
Me - £91 a month
So as a current customer i have to pay £26 more compared to new customers for the same deal. The operator told me that new customers have to pay full price for the deal once the 18 month is over and they're not liable for discount. I told her that was irrelevant as they would cancel and move to competitor anyway. She also mentioned that they dont have a retentions team anymore apparently....... now to see if i do receive a call from retentions in the next 30 days
Soldato
Nope, you can't use that with the Ooomph Bundle
Soldato
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Im not on the Oooomph bundle, im on the bundle below that with Skysports
Soldato
OK, I have no idea whether the retionions by txt thing will work for you or not, give it a try
Soldato
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- 27 Aug 2005
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OK, I have no idea whether the retionions by txt thing will work for you or not, give it a try
I've never heard of it but my questions was what on earth is this retention by text LOL
Permabanned
Cancellation booked, they wouldn't give me anything, even the BB and sim card only "loyal customer deals" were more expensive than standard rates. 
I will take a 4g bb or cheapo monthly BB then sign up with the wife 30 days after the cancellation.
I will take a 4g bb or cheapo monthly BB then sign up with the wife 30 days after the cancellation.
FWIW - I gave my 30 days notice fairly recently, wasn't offered anything great at point of cancelling. Got a retention call less than a week later offering a good deal (£3 less PM than new customer deal for broadband only at that time).
Soldato