Update for this. Phoned up VM sales, discussed with a lady there reducing my internet to 10mb if it saved me some money, she said that basically because I had a discount I'd end up paying £36 a month if I reduced my internet to 10mb. Slightly confused I said fair enough and ended the call. 10 mins later, I called up disconnections asking when my contract ended (I believed it to be April) and seeing how I give my 30 days notice. He asked the usual, why are you leaving, etc.. Ended up offering me the package I wanted for the £24 it was advertised on the website with no extra extension to my contract. Why the first lady couldn't of done this I don't know and personally don't know where she got £36 from?! Phone Line = £11 Medium TV = £0 10mb = £14 All comes to £25, not £36!