Virgin Media Discussion Thread

Psypher5 said:
phone them and confirm its listed as a referral?
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Phoned them and they said there was no record of my referral and I'd need to write to head office!!!
I know it was done because it was for my Mom and I did it myself with her sat next to me!
I asked to be put through to a manager and after a short while the lady (who was very nice and apologetic btw) came back on and said they couldn't trace it but would give me the £50 credit on my account anyway as something had clearly happened!
She also gave me 6 months Netflix for free! I'm just not sure how I get it! She said I'd be emailed a code but as of yet I've had no code emailed!
Should the Netflix code come through straight away or does it take a few days?
 
I do have a TiVo yes but when I go through it on the tv it asks for a code which I'm guessing virgin will email to me? Or they will get Netflix to email it to me?
Cheers!
 
Hi,

I expect it's in the process of being processed by the processor,you know how it goes,why just do it when you can take 3 days to do it.
 
Just got off the phone with Virgin CS

my package is:
152 BB
L Phone

was paying about £18 until my loyalty discount ended.
I'm currently paying £32.09 for the above. Retentions dude told me there was nothing he can do at all.

I've asked for a disconnection, what are the chances of them calling me up and offering me a better price to stay on?
 
Retentions don't appear to be giving any form of discounts they just seem to offer the special offers and not even @ the new customer prices and deals either.

If any virgin customer was getting 100meg+ BB with phone and L or XL tv pack for under 50 quid then you were getting a bargain and good deal imo.

At the moment its all big bang and big kahuna deals.

I am going to wait till my contracts up and do what few people suggested on here disconnect service then wait a few days, then goto quidco and sign up as a new customer to get those new customer bundle deals. I hear one customer virgin customer services simply updated existing customer details to new customer and signed up for the discounts/new bundle deal but I guess most won't since its a bit shady!
 
Just ordered the new Superhub with 802.11ac wireless. Free(with 20 quid delivery).

See how it works with my PC and Phone(only two things I have with ac wireless).

:)
 
I started with NTL in 2005 and migrated through all the different buy outs and sell outs etc,now been with Virgin since they took the lines over.

I paid £120 for a years line rental upfront and now £23 a month on top so for £35 a month I get 50MB BB,XL phone package and a M tv.

Quite happy really as they gave me a Tivo a while back and I don't really watch much telly.

Was considering going to a BB only package then getting Vonage for the phone but tried my Freeview aerial signal direct into my tv and that was a bit crap compared to the HDMI in to my AVR from the Tivo and the upscaling capability I can get that way.

Guess a Humax T-2 would be necessary if I was going to go all BB so it's swings and roundabouts at the mo and cba really either.

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Anyone else having problems with 1tb Tivo boxes. I swapped to Tivo 2 years ago and am now on my 5th box and getting totally cheesed off with recording stuff to watch in the future and then having to swap the box before I get a chance.

And I think this box is on the way out as well.
 
When they gave me the Tivo the guy who came to fit it didn't change the power supply unit over from the standard HD box that was there before and that caused no end of problems with the Tivo re-booting and such until they brought me out another Tivo and the PSU that came with it.

Maybe your problems are power supply related too,have you tired different sockets etc for the Tivo?
 
I've got a super hub 2 on 150meg and nearly everyday now speed fluctuates from 45 - 130 , it loses wifi to my tv and iPads in the same room, this can be on 2.4 and 5g , it will stop me accessing my plex server. Only way to solve these issues is a reboot.

Also how long does it normally take from switch on to getting on the net? Mine can take 3-5 minutes.

Gonna get on the blower to them tonight, surely you should be able to leave it on 24/7 without any probs.
 
Well I've just about had it with these clowns.

I've been having utilisation issues since March. I've been on the phone to them almost weekly. I was told that by 24/9/14 everything would be sorted as the upgrades will be complete by then. Well that day cane and went without any improvements. The upgrades have now been delayed until March next year now.

Half the time I don't have a useable service. At peak times (the only time I'm at home to use it) I average less than 10MB, I'm supposed to get 120MB.

At worst it's less than 0.5MB, YouTube is almost always unusable due to buffering and that's not taking into account the disconnects.

My contract isn't due to finish until June next year, where do I stand in regards to cancelling early without paying a penalty?
 
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