Virgin Media Discussion Thread

OK so an update on my complaint letter.

Got a call today from head office apologising for her colleague not calling me back weeks ago when promised, apparently he's been out of office...

Anyway, she has confirmed that £54 has been credited to my account for loss of services (latency) since Decemnber, so I questioned where the credit was for the high utilisation issues that still ongoing in this area (tbf it's better now, but still there, the BQM isn't flat at peak times, for example).

She confirmed that things have improved but the area is still affected by utilisation, and their new fix date for this is April 12th 2017. So in light of this, she added a further £24 credit to my account up to the 12th, and would call me back the following Monday to check if the utilisation issue has been sorted or not.

Obviously they have now closed off my complaint as the letter was specifically in relation to the SH3 latency issue, and that is now resolved with the SH2ac.

£78 credit for the whole ordeal, I'm somewhat happy with that, and I have a new SH2ac to keep me busy until SH4 comes out I guess and we are approaching Gigabit rollout.
 
£47 a month for the 200 Gamer.

I wouldn't call it poor, it's just under more utilisation during peak hours than it should be in this area:

1Y66kB9.png
 
Sorry mrk but I'd call that poor. I had a similar connection and noticed streaming issues as well as rubber banding in games.

This is my FTTC connection.

5a39797a6eeba4cfb309ff87c016785e-23-02-2017.png
 
That's not great either. What's going on with those dropped packets? The overall latency on my Plusnet FTTC connection may be a bit higher but I never get dropped packets like that.
 
bremen1874 said:
That's not great either. What's going on with those dropped packets? The overall latency on my Plusnet FTTC connection may be a bit higher but I never get dropped packets like that.
Click to expand...

Most likely as I haven't changed anything with my ER-L since I installed it, there's no QOS etc on it. I certainly don't notice it.
 
Can't wait until March 10th when this utter waste of cable gets cancelled. It's basically unusable past 5pm, coudn't even retrieve emails last night.

GTdBq0g.jpg.png
 
Cancelled my 150 Mb connection. Losing my £7 loyalty discount was the final straw. Offered me a whole £3 to stay for being a loyal customer. Package had increased this month to £38

BT here I come unless they ring me back with a better deal.
 
FFS my wifi on the 2G channel keeps dropping off through the day, it's done it twice today. The 5G channel keeps on working though.

The only way to get it back is to reboot the router. What can I do?

There's no other wireless devices in the area causing issues.
 
Got 300mb (homeworks) installed on Friday and so far things are ok. Download speeds on wire are pretty good but not impressed with the Superhub3's wireless download speeds. Ping when gaming is fine.

Bad speed dropoffs at peak times too though still over 100mb, that is still a 50-60% speed reduction though.

Probably will end up keeping it but still mulling it over. Infinity 2 I was getting 50-60 all the time more or less and the hub6 wireless was pretty good.
 
Last edited:
antijoke said:
FFS my wifi on the 2G channel keeps dropping off through the day, it's done it twice today. The 5G channel keeps on working though.

The only way to get it back is to reboot the router. What can I do?

There's no other wireless devices in the area causing issues.
Click to expand...

Having the same issue except it will eventually drop on the 5G as well. Virgin support simply won't do anything if wired is working.

Considering getting a router and running the thing in modem mode but need suggestions on what to pick? Any help greatly appreciated
 
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