Virgin Media Discussion Thread

Beasty · 8 Mar 2017 at 13:39

Here's mine lately:

To be honest though I am not noticing actual real world issues, congestion at peak times is quite bad.

HEADRAT · 8 Mar 2017 at 14:54

ChrisD. said:
If your Inifnity is working fine then I wouldn't bother personally, unless you absolutely know you won't be hit with congestion issues.

Indeed, I've lost a little from my Infinity 2 (crosstalk) but I get a pretty solid 65/16 Mbps.

Virgin seems to have some pretty bad contention issues as well as horrible traffic shaping that would put me off!

Caged · 8 Mar 2017 at 15:02

My biggest complaint with Virgin is that their staff don't know anything, or aren't allowed to tell you what they know. "Is my area congested?" shouldn't be some sort of impossible question to answer, but they'd rather not give the customer service people access to that information and send people out to check power levels or swap out modems that aren't faulty.

Frankly if they can't see congestion on uplinks and proactively respond then they have no business in trying to be an ISP.

ChrisD. · 8 Mar 2017 at 15:07

It's not like it's a new thing either, I had congestion in 2012 and ended up getting out of contract because of it.

pokerking · 9 Mar 2017 at 22:14

Quick question,

I have moved my router using a 5m RG6 Coax cable by CPO joined to the original VM cable so about 10m in total, now I seen to be having slow speeds, is there a way to check in the router what speed its connecting at? There is a load of Frequency numbers, I haven't a clue?

bremen1874 · 9 Mar 2017 at 22:22

You're talking in terms that would apply to an xDSL connection rather than a cable connection.

The first thing to do is put the router back where it was and see if it goes back to normal.

pokerking · 9 Mar 2017 at 22:29

Looking on the Virgin forums my RxMER is 37.9 this from what I have read is like SNR they recommend 34 so maybe my wiring is an issue.

Unfortunately I cannot move the equipment easily I may have to give it ago this weekend.

mmj_uk · 10 Mar 2017 at 00:16

What's your upstream power? are you getting any T3/T4 timeouts?

TheMightyTen · 10 Mar 2017 at 09:46

pokerking said:
Looking on the Virgin forums my RxMER is 37.9 this from what I have read is like SNR they recommend 34 so maybe my wiring is an issue.

Unfortunately I cannot move the equipment easily I may have to give it ago this weekend.

34 (in fact most experts say it shouldn't be below 34.5) is the bottom end of acceptable 37.9 is fine and well within spec, as well as mmj_uk's question what are your downstream power levels across the board. Also are you showing many Post RS errors?

Voicon · 10 Mar 2017 at 14:45

APM said:
Thanks,appreciated.

Knowing my luck I'll jump to BT and the Virgin issues will get fixed the next week.

Hi Mate

My issue has been resolved, think it was 4 days ago now, I get 200mb in the evenings now.

Took virgin 6 weeks which in comparison to others is no time at all.

pokerking · 10 Mar 2017 at 17:13

TheMightyTen said:
34 (in fact most experts say it shouldn't be below 34.5) is the bottom end of acceptable 37.9 is fine and well within spec, as well as mmj_uk's question what are your downstream power levels across the board. Also are you showing many Post RS errors?

Hi hope the below make sense? Ha I am used to showing connection speed and SNR not a load of Frequency numbers.

Code:

Downstream Channels
Lock Status    Channel ID    Frequency    Modulation    Rx Power    RxMER    Pre RS Errors    Post RS Errors
Locked              3           250750000 Hz    256 QAM    9.3 dBmV     37.6 dB    696             280
Locked              1           234750000 Hz    256 QAM    9.7 dBmV     37.1 dB    2420            275
Locked              2           242750000 Hz    256 QAM    9.3 dBmV     37.1 dB    362              282
Locked              4           258750000 Hz    256 QAM    9.2 dBmV     37.4 dB    1028            973
Locked              5           266750000 Hz    256 QAM    9.5 dBmV     37.9 dB    311             300
Locked              6           274750000 Hz    256 QAM    9.5 dBmV     37.9 dB    1058            1052
Locked              7           282750000 Hz    256 QAM    9.5 dBmV     37.6 dB    999              978
Locked              8           290750000 Hz    256 QAM    9.4 dBmV     37.9 dB    974           968

mmj_uk · 10 Mar 2017 at 20:29

Your downstream power levels are a little high, reset post RS errors and see if you still get them. Also what's your upstream power?

crazyDAJT · 10 Mar 2017 at 20:47

I have been dealing with slow connection issues for a while, however virgin did just up and say it was congestion stight up and said they are planing upgrades in the next month or so.

This is sunday

This is a typical mid week.

pokerking · 10 Mar 2017 at 21:58

mmj_uk said:
Your downstream power levels are a little high, reset post RS errors and see if you still get them. Also what's your upstream power?

Hi here is the upload section

Code:

Upstream Channels
Lock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked             2          39400000 Hz ATDMA 39.5 dBmV 64QAM 6400000 Hz 5120 Ksym/sec
NotLocked        0          0 Hz                       0 dBmV     0 Ksym/sec
NotLocked        0          0 Hz                       0 dBmV     0 Ksym/sec
Locked             1          46200000 Hz ATDMA 39.5 dBmV 64QAM 6400000 Hz 5120 Ksym/sec

APM · 10 Mar 2017 at 22:35

Voicon said:
Hi Mate

My issue has been resolved, think it was 4 days ago now, I get 200mb in the evenings now.

Took virgin 6 weeks which in comparison to others is no time at all.

Ah,good for you.

I'm on a BT connection now,2 days on and not a drop out yet,running 52Mbps which is sufficient for my needs.

I'm still with Virgin till the 15th so maybe I'll hook the superhub back up and see if the drop outs have stopped or not although I seriously doubt they have for me as they were as bad as ever right up to the day the openreach guy came and hooked me up.

mmj_uk · 11 Mar 2017 at 00:26

pokerking said:
Hi here is the upload section

Your signals look fine to me, downstream is a little high but mine aren't much lower and I don't have problems. It's better to have downstream too high than too low and SNR is what counts anyway.

APM · 11 Mar 2017 at 09:16

pokerking said:
Quick question,

I have moved my router using a 5m RG6 Coax cable by CPO joined to the original VM cable so about 10m in total, now I seen to be having slow speeds, is there a way to check in the router what speed its connecting at? There is a load of Frequency numbers, I haven't a clue?

Re-terminate your connectors,can you check for kinks in the cable?

APM · 11 Mar 2017 at 09:20

APM said:
Re-terminate your connectors,can you check for kinks in the cable?

Also try moving the cable as far away from nay powerlines or psu's as you can.

Psycho Sonny · 11 Mar 2017 at 11:01

Psycho Sonny said:
mine seems fine

as you can see mine has went back to normal.

Apparently there is a flaw in the modems which was causing the CPU to become overloaded. A firmware update should improve everyone experience soon enough. It's the SH3 modem the flaw is in.

pokerking · 11 Mar 2017 at 13:24

APM said:
Also try moving the cable as far away from nay powerlines or psu's as you can.

There is no kinks the cable is flat under the skirting board. I used one of those couplers to join the cables together.

Noticed last night around 2am I did a speed test and got the full 200 meg, I have always had this 24/7 for the past year, looks like my area is congested then or they have decided to cap my speeds

My ping is always 7ms below just looks like I am capped 50 meg during the days now.