Virgin Media Discussion Thread

sativa1874 · 3 Apr 2017 at 15:15

niroe said:
Called Thursday asking to upgrade from 200 to 300, cost me an extra £10/month. Superhub 3 arrived this morning. Running modem mode connected to my AC88U, getting some nice speeds, 330mbps down, 21mbps up via Speedtest.net, Steam is showing downloads of 36MB/s

I was paying £45.75 for vivid 200, spoke to the Indian call centre today about upgrading to 300 vivid and they offered it to me for £10 more, I said that's too much! He went to speak to his supervisor and they offered me it for £44.75 a month.
Quite surprised i got it cheaper but I'll take it. Can you still not push for more off as your under 14 days?

avi8 · 3 Apr 2017 at 22:05

I think its time for a new ISP.

I think i'm going FTTC.

wam7 · 3 Apr 2017 at 23:02

avi8 said:
I think its time for a new ISP..

How long has it been like that?

avi8 · 3 Apr 2017 at 23:09

It has been like it for about ten days now, I have had enough now I'm going FTTC it cant be as bad as this.

squawkBOX · 4 Apr 2017 at 11:21

Ouch that looks bad.

My 200/20 connection in Glasgow looks like this:

I've got one of the 3.0 hubs. The maximum latency spikes are slightly higher than I would like, but getting almost full speed at peak times at the moment.

fireman999 · 4 Apr 2017 at 14:50

Was paying £45.75 for vivid 200 after recently downgrading to broadband only.
Now paying the standard £37.25 plus a £20 credit to my account.

Trifid · 5 Apr 2017 at 18:34

Trifid said:
Does anyone know how to apply a 'partner' discount to a existing connection? I see on the new customer portal for it you can get 100Mb for £27.25 and the gamer package that I am interested in is £37.25. Currently paying £36.24 a month for 150Mb. The guy on web chat wasn't able to budge from the normal prices, so a slight saving for staying on my current speed or £1 extra for 200Mb.

Anyone with experience of the above? Or had any luck negotiating a better price?

Vertigo · 6 Apr 2017 at 17:49

Broken Hope said:
Just upgraded from 150 to 200 for £4 less a month. Used online chat.

Yeah I just went from 200 to 300 for £3 less a month via the chat

Swifty55 · 6 Apr 2017 at 17:56

I'm guessing you guys were out of contract and have now re-contracted for the deals?

Broken Hope · 6 Apr 2017 at 18:31

Swifty55 said:
I'm guessing you guys were out of contract and have now re-contracted for the deals?

Yep.

APM · 6 Apr 2017 at 18:49

How often would you max out a 200Mbp/s connection,let alone a 300?

Voicon · 6 Apr 2017 at 19:30

APM said:
How often would you max out a 200Mbp/s connection,let alone a 300?

A lot, I max 200 when transferring stuff off my hosted servers, I would love 300mb but not available for me yet.

APM · 6 Apr 2017 at 20:09

Fair enough.

avi8 · 6 Apr 2017 at 21:16

I would like to max out my connection, it looks like this now.

bingham67 · 6 Apr 2017 at 23:07

Been struggling to load the Virgin media website these last few days what is going on.

Just want to send Virgin an email for sales inquiry.

mmj_uk · 7 Apr 2017 at 00:39

Virgin webmail has been broken ever since they ditched Google, I normally have to refresh several times.

Voicon · 7 Apr 2017 at 07:22

avi8 said:
I would like to max out my connection, it looks like this now.

That is aweful, I haven't read this whole thread so us that over utilisation? Even if it is that's very bad over utilisation!

They fixed mine after 6 weeks which looking at the general rule is VERY quick but after the lies and deceit they used when dealing with me I'm thinking of leaving anyway, I prioritise my purchases and services to companies with great customer service and VM aren't one of them now.

Vertigo · 7 Apr 2017 at 07:22

Swifty55 said:
I'm guessing you guys were out of contract and have now re-contracted for the deals?

Yeah, new 12 month contract but it's not like I was going anywhere else anyway. VM now giving me four times the speed anyone else is capable of. BT (et al) "fibre" is getting left behind.

Beasty · 7 Apr 2017 at 08:53

I've got homeworks 300 with the lowest level tv and phone, think I've got any wiggle room? Only joined in Feb

Need to test the phone actually as the engineer left saying it wasn't working.

wam7 · 7 Apr 2017 at 11:12

squawkBOX said:
Ouch that looks bad.

My 200/20 connection in Glasgow looks like this:

I've got one of the 3.0 hubs. The maximum latency spikes are slightly higher than I would like, but getting almost full speed at peak times at the moment.

Hi, is your SH3 in normal mode (not modem mode only)?