virgin money scam?

MNuTz · 6 Feb 2007 at 11:00

Hi all,

The g/f has a virgin credit card and this morning she had a wierd phone call before she went to work. It was an automated phone call and the computer voice said it was from Virgin money, it asked if she was 'her name' and if she was to press a number. She quite rightly put the phone down on it.

We both went out, just come back to find two messages on 1571 which are very short but consist of a computer asking you to press a number.

Any ideas whats going on?

thanks

Rotty · 6 Feb 2007 at 11:01

they could be trying to verify a possible fraudulent transaction

unwashed potato! · 6 Feb 2007 at 11:02

i dont know whats going on but in my opinion if you're ever rang by a famous company, hang up. if virgin need to contact you they can write a letter

chippie · 6 Feb 2007 at 11:04

The best thing to do would be to ring Virgin Money, and ask them if they tried to contact you/her and see what they wanted.

Mad old tory · 6 Feb 2007 at 11:04

I'd ring virgin and ask them. Pretty sure any decent financial company wouldn't ask for details over the phone unless YOU phoned them

Rotty · 6 Feb 2007 at 11:07

many card companies use this method to verify transactions

Vixen · 6 Feb 2007 at 11:22

addy_010 said:
i dont know whats going on but in my opinion if you're ever rang by a famous company, hang up. if virgin need to contact you they can write a letter

Very stupid advice. If there is suspected fraud on your account, the bank will try to contact you by phone first. If you are suspicious, ask for a traceable number to call back on, but don't be a prat and demand they send a letter.

Adam · 6 Feb 2007 at 11:24

addy_010 said:
i dont know whats going on but in my opinion if you're ever rang by a famous company, hang up. if virgin need to contact you they can write a letter

Poor advice :rolleyes:

What happens if they need to contact you urgently regarding suspected fraudulent transaction? Wait 2 weeks for a letter? Just make sure you give as few personal details as you can, 2 letters from your password etc.

alexakasloth · 6 Feb 2007 at 11:24

Don't know why but I would be suspicious. I'd call back Virgin and then ask if they called.

Rotty · 6 Feb 2007 at 11:30

I stand by my answer that it IS them and they are verifying a transaction

MNuTz · 6 Feb 2007 at 11:33

well ive been on the phone to her and told her to phone them asap, also gave her the number of the computer caller.

MNuTz · 6 Feb 2007 at 11:35

Rotty said:
I stand by my answer that it IS them and they are verifying a transaction

10 BIG GOLD STARS FOR YOU!

She wrote a cheque to the electrician for £700ish and they wanted to check it was her that wrote it.

Adam · 6 Feb 2007 at 11:51

Then the problem is down to virgin not educating people that this is how they may check transactions. No wonder people are so suspicious.

MNuTz · 6 Feb 2007 at 11:58

Adam said:
Then the problem is down to virgin not educating people that this is how they may check transactions. No wonder people are so suspicious.

Best bit is the bloke she spoke to says that she was wise to call back and they actually prefer people to do that than use the machine

Perhaps it costs them to much!

Rotty · 6 Feb 2007 at 12:15

MNuTz said:
10 BIG GOLD STARS FOR YOU!

She wrote a cheque to the electrician for £700ish and they wanted to check it was her that wrote it.