1. This site uses cookies. By continuing to use this site, you are agreeing to our use of cookies. Learn More.

VoIP Providers

Discussion in 'General Discussion' started by Russinating, 24 Apr 2019.

  1. jpaul

    Capodecina

    Joined: 1 Mar 2010

    Posts: 15,126

    Bria - like above
     
  2. ryhoper1

    Gangster

    Joined: 2 Jul 2016

    Posts: 445

    :D welcome to a channel on my teamspeak server
     
  3. jpaul

    Capodecina

    Joined: 1 Mar 2010

    Posts: 15,126

    *RE-ANIMATION*

    Has anyone used Zoiper as a free softphone client ?
    any issues eg malware/advertising risks ? https://www.zoiper.com/

    I had been using Bria/counterpath but they no longer support windows 7/8.1, and I couln't fix the msi installer to bypass that
     
  4. the-evaluator

    Mobster

    Joined: 24 Sep 2015

    Posts: 2,828

    I've been using Zoiper as an iPhone SIP client for ages - does the job nicely, no grumbles.

    The Windows client didn't like my bluetooth headset so instead I used PhonerLite and I had zero problems with it.
     
  5. Bouton Aide

    Caporegime

    Joined: 9 Aug 2008

    Posts: 29,335

    Gary you can't come on these forums just to advertise your business.

    Did you read the rules when you first come on? :D

    I love how everyone jumps in a thread like this when there's a business opportunity for their own business that they work for.
     
  6. Maccy

    Commissario

    Joined: 23 Nov 2004

    Posts: 38,735

    Location: Herts

    Gary can jog on.
     
  7. Bouton Aide

    Caporegime

    Joined: 9 Aug 2008

    Posts: 29,335

    :D ha ha
     
  8. Russinating

    Capodecina

    Joined: 27 Dec 2005

    Posts: 16,615

    Location: Bristol

    Reviewing this again as things have obviously changed hugely over the last 18 months; hardly any of our clients use the phone anymore and everything is a scheduled video call rather than a phone or conference call.

    We have 7 users/lines and we barely need 1. But what we do need is the flexibility to pass an incoming call to a colleague (we could just physically pass a handset but that feels very old school and clunky now, plus handsets aren't great vs headsets for longer calls to take notes etc). I think even if a 2nd call came in and the line was busy, it going straight to voicemail wouldn't be the end of the world for our line of work.

    Our current provider RingCentral don't allow the above. You can't even login to 1 line via 2 devices. Does anyone know of any that are a bit more agile (multiple desks/logins per line)?
     
  9. Etheco

    Wise Guy

    Joined: 22 Jun 2012

    Posts: 1,032

    Seems you sort of need to have Ring Groups so it rings around everyone until someone answers, or falls back to voicemail if no one picks up after 30-60seconds.

    We have recently moved everything to VoiP with Gradwell which uses 3cx for the software and on here we can setup ring groups and fallbacks.

    We also use Shard Parking that allows anyone to put a call into a Shared Parking spot that anyone else can pick up that line, so here people tend to just shout "John Call on line(Shared parking) 1 for you"
     
  10. Russinating

    Capodecina

    Joined: 27 Dec 2005

    Posts: 16,615

    Location: Bristol

    Yep exactly. How much are they charging?
     
  11. the-evaluator

    Mobster

    Joined: 24 Sep 2015

    Posts: 2,828

    Microsoft Teams can do all of that though if you're not using Teams or Office 365 already the implementation would be pretty hefty.
     
  12. Russinating

    Capodecina

    Joined: 27 Dec 2005

    Posts: 16,615

    Location: Bristol

    Yeah not using either of those, we're Google-based.
     
  13. pepp77

    Mobster

    Joined: 13 Oct 2008

    Posts: 4,191

    Location: SE London Born and Bred

    You are going to struggle to find a provider that lets a single user log into multiple instances of the same devices, for example we use 8x8 and their user licence allows a user to login on one computer, one mobile/tablet and one hard phone at the same time, all will ring at the same time and any can be answered, but the same user couldnt log into two computers at the same time for example.

    If most users have mobiles and you are happy to transfer to them instead of to other "extensions" then a single user acting as a receptionist on a softphone would be able to transfer easily to any users mobile, you could also setup an AA/IVR to allow direct routing to peoples mobiles via a press 1 for bob, 2 for alice type scenario.

    8x8 might be something to consider as it has out of the box integration with google, for calendars/meetings/contacts and SSO.