Warning for all motherboard owners

PhoenixSP · 14 Dec 2018 at 22:32

Just wanted to share my experience I've recently had with my motherboard kicking the bucket and the rma being denied due to "user damage".

Ive only ever done the screws up to hand tightness with a mini screwdriver so no real strength can be applied, im not sure if this is due to asus cheaping out with the motherboard coating / not bothering to put solder across all the hole potentially increasing pressure on the side with the scratch or just bad luck on my side.

THe motherboard no longer powers up and whilst i dont believe this is the reason for the death of the board ive been told asus wont accept this for RMA so im down £150 for something i never expected to be an issue.

Board is an Asus Z370-i and now ive replaced it with an asrock board. I hope no one else has to deal with this problem so thought i would advise maybe to keep the screws lose :/

Jamin280672 · 14 Dec 2018 at 22:42

PhoenixSP said:
Just wanted to share my experience I've recently had with my motherboard kicking the bucket and the rma being denied due to "user damage".

https://imgur.com/a/DwaVfOP

Ive only ever done the screws up to hand tightness with a mini screwdriver so no real strength can be applied, im not sure if this is due to asus cheaping out with the motherboard coating / not bothering to put solder across all the hole potentially increasing pressure on the side with the scratch or just bad luck on my side.

THe motherboard no longer powers up and whilst i dont believe this is the reason for the death of the board ive been told asus wont accept this for RMA so im down £150 for something i never expected to be an issue.

Board is an Asus Z370-i and now ive replaced it with an asrock board. I hope no one else has to deal with this problem so thought i would advise maybe to keep the screws lose :/

They refused it based on that ???? thats just cosmetic damage and I highly doubt that would affect the board working or not, there wont be any traces etc around the screw holes there, they have just fobbed you off to save a penny here and there.

fornowagain · 14 Dec 2018 at 22:51

That's not even close to being a point of failure. No way would I accept that decision.

Jonnybmac · 15 Dec 2018 at 07:09

Post on their twitter page

mikedigitales · 15 Dec 2018 at 08:00

That's crazy, surely not enough to deny an RMA?!

Defiant306 · 15 Dec 2018 at 09:51

Seriously damaging to their brand saying that is an invalid warranty, post it to their social site pages. TBH I will now think twice about ASUS for kit next upgrade if that's how they roll.

azazl187 · 15 Dec 2018 at 09:52

OK well I was looking at the Hero XI but I might go for MSI now.....

ANDARIAL · 15 Dec 2018 at 10:06

yeah it is stories like this that have put me off from buying ASUS products in the past

mattyfez · 15 Dec 2018 at 11:51

That's shocking.. The screw holes are isolated anyway arnt they? Just looks cosmetic to me? Hence the larger white ring around the hole...whats that for if not to visually show a safe perimeter?

Ice Tea · 15 Dec 2018 at 12:09

Did Asus refuse the RMA or was it the shop you bought it from that refused it?

andy_mk3 · 15 Dec 2018 at 12:15

That's very bad of them IMO. Is there an Asus rep on the forums?

mattyfez · 15 Dec 2018 at 13:15

Whats the actual fault with the board, is it just dead or...

PhoenixSP · 15 Dec 2018 at 13:20

Unfortunately it was ocuk on behalf of asus who sent it back to me as they dont believe asus will take it , shows how bad asus rma process is :/. Board doesnt post , rgb and mobo power light turn on but nothing else tested different switches / ram / psu . Bought a new mobo and working fine so i know its not the cpu either only benefit is at least i got Haribo for it XD though £8 for haribo is expensive.

mattyfez · 15 Dec 2018 at 13:37

Double post

mattyfez · 15 Dec 2018 at 14:22

Sounds like an excuse to wriggle out of warranty to me unless theres more to the story..

pete910 · 15 Dec 2018 at 15:20

https://www.tradingstandards.uk/

FloppyPoppy · 15 Dec 2018 at 15:24

I had an asus rog rampage black edition board many moons ago, it died after about 3 weeks of use so i put my msi big bang xpower II back into the system. I got in touch with asus and they refused to rma it because they believed i needed to update the bios to support my cpu... however i told them how stupid that statement was given it had been running fine for weeks and then died. Needless to say i pushed them and got in touch with trading standards and posted publicly on their social media accounts and eventually got a refund for it.

andy_mk3 · 15 Dec 2018 at 15:26

andy_mk3 said:
That's very bad of them IMO. Is there an Asus rep on the forums?

@Loki

phrases · 15 Dec 2018 at 15:31

Well that's bad on OCUKs part for assuming and not even bothering as they don't "think" Asus would even acknowledge it as an RMA. Motherboards should not be defective on purchase as they go through a QA process on production line. However there is of course cases where things are missed.

OCUK should be acting on behalf of you the customer. No other way to say it.

Loki · 15 Dec 2018 at 15:32

andy_mk3 said:
@Loki

Hi @andy_mk3 , unfortunately, I do not look after the motherboard side of things, Laptops is my bag. That said I can certainly escalate this specific issue internally.

@PhoenixSP Do you still have the mobo ?