WD Sentinel DX4000

nutcase

nutcase

nutcase

Soldato
Joined
18 Oct 2002
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7,622
Location
SX, unfortunately
Has anyone else got one of these? We bought a 4x4TB one for work November 2013ish. It's currently failing one disk every couple of months. Whilst it has a 3 year warranty so the disks get replaced no quibble, it's a complete pain in the derriere. Temps are always in the green, but when you shut it down to take a failed disk out, it's too hot to touch! One day we'll lose a second disk and bang goes the array...

Anyone else had similar experience with these?
 
Ambient currently is quite warm at 25c - but still well within tolerance. Processors are showing ~50c.

I can't find when the first disk failed, but we've had on go in Feb, one April and now one overnight. It doesn't even do much, just sits there holding older data which is accessed once in a blue moon.

Just looked at home and my garage is showing 27c and that's still well within tolerance for the iLO I'm checking (cautions at an ambient of 42c!).
 
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Wow it gets better - WD don't have any drives and have asked how long we can survive without as they don't know when they're get any! Hmm, we're running RAID 5 on a 4x4TB array that's degraded - and we've been running that for a week now.

Place your bets how long til another one pops and we lose the array. Yes we have it backed up, but with nothing to restore to we're still in dire straits if/when it goes :(
 
Would love to - price is about £235 but there is no stock anywhere :(

For the moment I've lent work a small NAS to cover.
 
Yup, but unfortunately they have the wrong firmware (09N20L1 instead of 09N20L0) so they don't work :( OCUK have 4 of them and they're no good for us :(

WD are still saying no stock (we even asked if they could re-flash the firmware on one!) and don't know what to do. If they can't repair and they can't replace - the new ones don't seem to have Windows storage server but have their own software instead, then I want it refunded.
 
You're absolutely right - I've learned a lot since we bought this.

The depressing this is - the drives in it are sold as enterprise class (albeit SATA of course)! And yet we're getting repeat failures and the drive manufacturer can't keep up with demand for replacements.

The box was bought as a disk to disk to tape solution - which it is, but it's also evolved into an archive for the older data that needs to be available for ocassional use. Not what I originally intended!
 
Getting somewhere. WD have said they'll offer a refund on the failed drive (not sure how they'd value that as it came with the unit - and no use to us anyway because of the lack of replacements) or a refund on the whole unit. Awaiting permission from the powers that be, but my recommendation is to jump on the refund for the unit, and then buy a microserver with server 2012 and a bunch of NAS drives and build our own.
 
Of course :) Well, we will have to download the ISOs from VLSC again but that's it. We've had the data required to be shared on another NAS for a little while (one from home!) but were letting it run to see what happened.
 
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