Caporegime
Welcome meeting for a call centre job
- Thread starter shauncr91
- Start date
Soldato
I said in two words what you typed in a whole sentence.
I work for large service industry provider of contact centres and my current placement is looking after a services for a local authority. As for worrying about staff churn, when interviewing we don't use what people are dressed like to gauge that, we use employment history, education history past/present and what the person's aspirations and goals are.
Caporegime
Soldato
Sigh, really? Is it that hard to understand? You referred to the fact that him being 'over' dressed would make it appear he was too good for the job and thus likely to leave sooner rather than later, hence the information about staff turnover.
We use personal appearance to see if people actually care, and want to make an effort. Take two equal people on paper, education, work history and such, there is one spot left, I can take the guy with no tie, or the guy with a tie. I would pick the guy wearing a tie.
The staff turnover in these places is high because they're awful. If you're doing outbound sales calls I'd think twice before doing the job. Having said that the training is easy money for a few weeks but I wouldn't stop job hunting because you get the interview.
In response to your questions smart casual is probably the best idea. And speak clearly and politely on the phone ensuring you do their script/ include everything they need in the fake calls.
I wish you the best of luck but unless you're very outgoing and pushy I wouldn't recommend that you think your career search is over
In response to your questions smart casual is probably the best idea. And speak clearly and politely on the phone ensuring you do their script/ include everything they need in the fake calls.
I wish you the best of luck but unless you're very outgoing and pushy I wouldn't recommend that you think your career search is over
Caporegime
I didn't say it would, i said it could.
The percentage of times that it comes down to last job and a tie being a factor is minimal.
I wouldn't turn up to Ventura in top and tails just because it would impress.
I would dress smart and take a tie and leave it in bag where it can be used if deemed necessary.
Yup, stuff like 'time management' can be a right pain, it will often be straight from one call to the next with little down time to catch up with previous calls/take a 10second breather, especially in the big call centres where they can't easily split up the genuine, I need 2mins extra to get all this stuff sorted and the slackers. Plus there are a lot of people who are idiots on phones, they think of you as a faceless call centre person so will sit at their phones all high mighty and blabber angry nonsense...just like the internet really
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Soldato
Put a good Indian accent on, that will impress them (unless you are Indian)
Soldato
or put on an impenetrable comedy Indian accent then 'play the race card' if you aren't offered the job.
...or put on a terrible stutter and 'play the disability card' if you aren't offered the job.
Soldato
Get out while you still can.
The staff turnover in these places is high because they're awful. If you're doing outbound sales calls I'd think twice before doing the job. Having said that the training is easy money for a few weeks but I wouldn't stop job hunting because you get the interview.
In response to your questions smart casual is probably the best idea. And speak clearly and politely on the phone ensuring you do their script/ include everything they need in the fake calls.
I wish you the best of luck but unless you're very outgoing and pushy I wouldn't recommend that you think your career search is over
Well this is one thing I'm worried about. Atm I'm still doing my job I was in at college (McD's), and am just fed up of getting paid the mugs wage of <£5/hr. This is by no means a permanent thing if I do go for it but the pay is very attractive.
Problem is...my current job is secure. I'm good at it and as such it isn't too bad. Just don't want to leave for a call centre based on nothing but the salary just to lose it 3 months later
The security of the job you're applying for is something you'll have to weigh up - consider why they are recruiting? Have they recently won any new contracts or do they just have a high staff turnover?
If you do leave and decide it's not for you you can always go back to McD - assuming you know how often they look for new staff and you have a good track record with them.
If you do leave and decide it's not for you you can always go back to McD - assuming you know how often they look for new staff and you have a good track record with them.
I assume this works in the opposite way to that which it would in most other jobs, ie, you'll take them once you have confirmed that they have no goals or aspirations?
Soldato
I'll trust that was just a joke? It's understandable why Contact Centre's get such a bad rap because a lot of them are full of young adults and people deemed to be unskilled.
It doesn't awalys mean that you can go anywhere however, our current CSM started as a Customer Advisor 7 years ago, so from being on a pretty average wage she climbed up to a very good wage, if you want to succeed does it matter where you do it if you are happy and enjoy it?
Don
Caporegime
How did it go?
Soldato
I'm another advocate of dressing to impress.
Although strictly my job isn't your run of the mill 'Call Centre' in the fact we deal with 999 calls... like every other interview i've had to jobs I wore a suit
We also tend to have a high staff turn over (Apart from people that want to progress onto Dispatch)
Although strictly my job isn't your run of the mill 'Call Centre' in the fact we deal with 999 calls... like every other interview i've had to jobs I wore a suit
We also tend to have a high staff turn over (Apart from people that want to progress onto Dispatch)
Man of Honour
Yeah fess up!
I worked in a "service support line" for 2.5 years and gained a vast amount of experience (1st then 2nd line, the 1st line is the equivalent of 2nd line at most companies, lots of knowledge) but towards the end of that time when my mates started to move on it got really boring so I moved on too
I worked in a "service support line" for 2.5 years and gained a vast amount of experience (1st then 2nd line, the 1st line is the equivalent of 2nd line at most companies, lots of knowledge) but towards the end of that time when my mates started to move on it got really boring so I moved on too