Western Digitial RMA

wingnuttzz · 18 Nov 2009 at 13:02

hi guys

had 2 640gb caviar blacks in RAID 0, and one day the raid failed. After looking into it, one of the drives (when out of RAID) in bios shows up with the HDD name as it should, and where the other one is, it shows up totally blank (and not "no drive connected or what-ever it says when no HDD is present).

I've emailed western digital about an RMA and had no response so far

Can OCUK help? (this is where the drive is from)

also, really desperate to get my RAID back (running on a single drive at the moment) so i can put on my copy of windows 7 (and get rid of the beta) and so i can finally install COD MW2!

Have thought about buying another 640gb Caviar Black so when mines gets replaced i will have 3 in raid 5 i think it is.
How-ever, i'm assuming that if i bought another 1 (and put in RAID) i'd have to rebuild the computer again when i get the RMA back (i.e, when i have 3 drives i want to RAID)

any advice

Thanks
Grant

doggs · 18 Nov 2009 at 13:08

Have you been to this page:

http://websupport.wdc.com/warranty/rmainfo.asp?custtype=end&lang=en

If the drive is less than a year old, I'd contact OCUK.

wingnuttzz · 18 Nov 2009 at 15:55

I have and i filled out the "Advanced RMA" form only to get told at the end that they needed more information to contact them.

I ordered the hdd on 26th feb 09

AbsenceJam · 18 Nov 2009 at 17:31

WD take forever to reply to emails, can be weeks - though oddly I once had a reply to an existing conversation in 15 mins. So if you need to contact them then forget it and return them to OCUK as you're within 1 year.

wingnuttzz · 18 Nov 2009 at 19:23

That dissappointing service from WD considering they say they will reply within 1 working day.

Will phone OCUK tomorrow.

Morfik · 19 Nov 2009 at 14:35

RMA'd a raptor with WD. They got it done but it took way longer than expected, about 6 weeks overall.

Th3D0n · 19 Nov 2009 at 14:56

I RMA a 500Gig HD and only took one and a half weeks

Andrew G · 20 Nov 2009 at 00:26

Morfik said:
RMA'd a raptor with WD. They got it done but it took way longer than expected, about 6 weeks overall.

Snap there m8ty, my raptor went juggs up took around 5 weeks to get done, did phone up at one point 3 1/2 weeks in and was told its received but in a que to be looked at.

chaparral · 20 Nov 2009 at 00:32

Morfik said:
RMA'd a raptor with WD. They got it done but it took way longer than expected, about 6 weeks overall.

My raptor RMA only took about 10 days

wingnuttzz · 20 Nov 2009 at 06:17

Well i've phoned OCUK and i've been given an RMA number

will pop it in the post today or tomorrow, and knowing OCUK's great service, hope to have a new one by the end of next week