Caporegime
How much has this BMW set you back and how much has this cost you so far?
Acme;30487867 said:I could leave it as it is, it is solid, it works, the only rust is in non structural places like on the rear valance, and it has a years MOT. But I don't want to. For once I'm actually happy putting money and time into a car.
Howard;30487537 said:I used Wheels Approved in Byfleet.
mrk;30487548 said:First Aid Wheels.
Great service, great quality and drop in if you prebook. There isn't anything they can't do and their prices are also good.
Malt_Vinegar;30489772 said:Spent 30 minutes on the phone to BMW customer services to try and find out if my wipers are broken or a "floating" bolt is by design or a fault.
I have tried calling a dealer, but was left on hold for 5 minutes and disconnected.
The car windscreen company is adamant that this is a fault so I have to pay at my own costs to have the wiper removed before they can complete the job I have paid them for.
If I can get BMW to tell me that this is by design I can inform them to get on and do it, and they can compete the job I paid them for. They took the booking and knew the vehicle type so should be capable of doing the job.
They also broke my washer jet distribution point on the wiper and have informed me they will purchase me a replacement part for this and fit it when they do the screen.
BMW have said they will get the dealer to discuss this with me asap. Fingers crossed.
Frozennova;30489878 said:Which bolt is floating? Washer jets are a Pita on the 7 series they're such a brittle plastic that they take so little force to snap them, and to make matters worse you cant just buy the washer assembly you have to buy the whole wiper arm
Malt_Vinegar;30491368 said:BMW are now saying that they fitter would have broken it applying too much force to the nut. Took it in today, and they took the car back to look at the section in question.
£790 odd to fix it there......
Auto Windscreen say it is "wear and tear" and they are not liable. If thats the case, why are they offering to replace (parts already ordered) the broken washer jet parts?
I phoned and spoke to the fitters customer service/manager(?).Frozennova;30491386 said:Sounds like hes tried using brute force to release the arm off the splines rather than using a puller. Not sure on how Auto windscreens work but I know the company I work for would be bending over backwards to sort it out for you
Malt_Vinegar;30491412 said:I phoned and spoke to the fitters customer service/manager(?).
"I have been in the business 18 years, never seen this before, I trained the fitter myself, he would never have done that, its wear and tear, so we cannot cover it."
I asked them to forward me the liability statement in the contract. They are going to get someone to send this over to me to review. I am sure they must have insurance to cover this sort of thing?
MOT is due in 9 days... So unhappy about this. I will call my insurance company in the morning to see what they say, as I booked it through them.