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What right do we have? TV return.

Discussion in 'General Discussion' started by Rannoch, Sep 10, 2017.

  1. Rannoch

    Soldato

    Joined: Apr 15, 2012

    Posts: 5,298

    Location: Rannoch

    Need some advice guys.

    My dad bought a 55" TV from Argos, he ordered it online and it was delivered the same day, it arrived on Friday.

    He took the set out the box and set it up. It hasn't been powered on. Unfortunately he doesn't like the look of it and would like to return it.

    I contacted Argos who refused to take it back unless the set was faulty.

    Is that correct?

    Cheers
     
  2. SpeedFreak

    Soldato

    Joined: Nov 14, 2002

    Posts: 6,894

    Location: Bristol

  3. Josh

    Capodecina

    Joined: Oct 23, 2013

    Posts: 10,007

    Location: Surrey

    Argos website says this - seems they give you 30 days if you change your mind.
     
  4. Rannoch

    Soldato

    Joined: Apr 15, 2012

    Posts: 5,298

    Location: Rannoch

    Cheers guys

    Hmmm, Argos refused a refund as it had been opened.
     
  5. Wez1984

    Associate

    Joined: Sep 10, 2017

    Posts: 18

    are you sure that there is no fault with it?
     
  6. Rannoch

    Soldato

    Joined: Apr 15, 2012

    Posts: 5,298

    Location: Rannoch

    Not sure, perhaps it is faulty.
     
  7. bJN

    Mobster

    Joined: Nov 23, 2009

    Posts: 3,393

    Location: Norwich

    Irrelevant if the TV is faulty or not, you are protected to return the unit to Argos within 14 days of receipt as it is a distance-placed order. They cannot refuse the refund as it is not a CD, DVD or software, or perishable or personalised item. They can refund basic delivery costs (which likely won't be what was paid for same day delivery) and they can make a deduction in the refund as it is open box - although this point could be argued as you would have needed to inspect the item upon receipt anyway.

    Don't let up, be firm, cause a fuss on their social media if needs be.
     
  8. Rannoch

    Soldato

    Joined: Apr 15, 2012

    Posts: 5,298

    Location: Rannoch

    Thanks, spoke on chat and they agreed to a return. I went down the inspect upon receipt route and the TV hasn't even been switched on. Have it all confirmed by email and they are picking up the TV this week.

    Cheers all...
     
  9. VincentHanna

    Capodecina

    Joined: Jul 30, 2013

    Posts: 21,417

    You mean your dad literally doesn't like the physical look of the TV and hasn't even checked the image quality?
     
  10. IronWarrior

    Mobster

    Joined: Jan 8, 2009

    Posts: 4,431

    Amazing how clear the law is on this and whoever you spoke with at Argos is trying to refuse it. That person needs a good slapping.
     
  11. Rannoch

    Soldato

    Joined: Apr 15, 2012

    Posts: 5,298

    Location: Rannoch

    He's started doing some odd things just now. We are worried he has dementia, he's going to the doctors this week.

    He couldn't remember who he ordered it from etc.
     
  12. Rannoch

    Soldato

    Joined: Apr 15, 2012

    Posts: 5,298

    Location: Rannoch

    They do.
     
  13. Rannoch

    Soldato

    Joined: Apr 15, 2012

    Posts: 5,298

    Location: Rannoch

    Just found out it took him a whole day to unbox and get the stand on it. He was trying to turn it on with no batteries in the remote etc. At least the return will ease things.
     
  14. VincentHanna

    Capodecina

    Joined: Jul 30, 2013

    Posts: 21,417

    Ah, ok.

    Doesn't sound good. I hope it's just a blip and not dementia.
     
  15. Rannoch

    Soldato

    Joined: Apr 15, 2012

    Posts: 5,298

    Location: Rannoch

    Cheers :)

    My mum is back today so hopefully it will help, at least he wont be ordering items online without Her knowing about it.
     
  16. Rroff

    Man of Honour

    Joined: Oct 13, 2006

    Posts: 69,046

    Some TVs come with software that technically make them exempt from being returned unless faulty and I know the policy at a couple of retailers is to deny a return if the customer has just changed their mind in the first instance because if they do accept a return they have to process it as faulty internally.

    EDIT: With Argos it should tell you pretty plainly on the receipt what your rights to return are - on the back it lists their general policy and on the front you should see notations specific to your purchase as some items might come with specific exemptions or have an additional longer return period, etc. not sure if online orders have the same but I'd assume it would be on the paperwork but IIRC they send you an email with the same info as the in store receipt as well.
     
    Last edited: Sep 10, 2017
  17. Ayahuasca

    Capodecina

    Joined: Apr 23, 2014

    Posts: 20,924

    Location: County Durham

    I'm amazed places like Currys have returns policies that are so lenient still on TV's, over on avforums you get the OCD types returning like 9 TV's for faults that are down to the technology, e.g. Backlight uniformity on LED's or banding on OLED's, silly thing is at the moment they can redeem a 6 month Netflix code on each new LG OLED so some have built up hundreds of pounds worth of Netflix credit that will last them years.
     
  18. Rroff

    Man of Honour

    Joined: Oct 13, 2006

    Posts: 69,046

    Eventually they will end up ruining return policies, etc. for every one but they don't care. Though with TV/monitor technology to a degree I have some sympathy as the quality that the manufacturers seem to deem acceptable is shocking.
     
  19. wolfie138

    Mobster

    Joined: Jun 8, 2013

    Posts: 3,502

    huh? what's that? what overrules your statutory rights?
     
  20. Rroff

    Man of Honour

    Joined: Oct 13, 2006

    Posts: 69,046

    There are exemptions in the statutory rights for some things including products that include a software license in some cases.