What would Motors do about a trolley ding?

shauncr91 · 27 Oct 2019 at 18:08

I wouldn't expect that kind of cost for a high end car, let alone a 4yr old Beetle. Sounds to me like they are taking the **** out of you, have you tried getting a few quotes yourself based on pictures of the damage?

IAmATeaf · 28 Oct 2019 at 08:32

Has a pic of the ding been posted, curious as what a 1500 trolley ding looks like.

AiiR · 28 Oct 2019 at 11:31

IAmATeaf said:
Has a pic of the ding been posted, curious as what a 1500 trolley ding looks like.

No, and I said at the start that this was important. OP seems reluctant to put up a photo of the damage.

Jono8 · 28 Oct 2019 at 11:45

That's insane.

I think you should pay to put it right, but by that I mean a few hundred quid for a good smart repair or to cover insurance excess etc.

£1500 is ridiculous.

To be honest, if it was my car and a small trolley dent, I would rather have the smart repair than risk Audi respraying the whole side of the car and taking everything apart. That's just asking for even more hassle as they will inevitably do a **** job the first time round.

Kanpai · 28 Oct 2019 at 12:03

I'm surprised they didn't include engine replacement as a result of the G-Force damage caused by the trolley.

I'd just ask her to get a quote from a mobile repair service and it shouldn't cost more than £150 at most, or send a picture to some of them and get a quote and arrange it on her behalf.

ivrytwr3 · 28 Oct 2019 at 12:14

I THINK, you allowed a 4 year old to return a trolley and it hit someones car? If so, then wtf were you thinking to start with? 4 year old? That is an accident waiting to happen (and it did).

As the kid is 4 year old, he/she has no legal recourse, so you are well within your rights to not pay a thing.

As the quote is for £1500, i would not be paying anywhere near that anyway, but i would offer to pay her excess (around £250 max), but again, there is no legal requirement to do so and is purely my own opinion.

red eye · 29 Oct 2019 at 13:56

paintguy said:
Typical insurance style quote unfortunately. If this was being settled by insurance the company would screw the bodyshop right down on everything, so they add every conceivable extra to the quote to compensate.

Seat would need removing to remove the rear side trim, to remove the window & trims.

It’s bonded comes from the outside?
Still there’s no need to remove the window just clever masking

paintguy · 29 Oct 2019 at 18:28

red eye said:
It’s bonded comes from the outside?
Still there’s no need to remove the window just clever masking

I've never taken one out so I'm not certain what's involved. I'm guessing you have so apologies if I'm mistaken. Some trims are so tight around windows that the glass companies ask us to remove them so that they don't get damaged. I was basing my assumption on that.

And yes, masking may be the sensible way to do it, but as I mentioned, a quote like this will have every kind of add on possible. They can claim extra time and money for removing the window (whether they actually do it or not!) so it's pretty standard practice to put it onto a quote like this.

It's been a while since I worked in an insurance shop, I do in-house work for a car supermarket chain now, but the guys I keep in touch with say insurance companies are getting tighter and tighter, so they'll go heavy on any quote, even if it starts out as a retail job, just in case an assessor gets involved and starts lopping time off wherever he can.

AiiR · 29 Oct 2019 at 18:55

Any update on this?

Jez · 30 Oct 2019 at 09:44

amigafan2003 said:
Say you'll either pay 150 quid for a paintless dent repair or they can take it to the small claims court - their choice (bearing in mid they'll have to pay around 105 quid for that privilege.

Can we be clear here, the boy did the damage, not the adult. The claim would be against a minor, this will not go anywhere.

What would i personally do? I would offer to pay a token amount for a paintless repair, out of moral obligation. If this were rejected then i would change my tone, and tell them to pursue my 5 year old (not me) legally if they so wish. This wont go anywhere.

koolpc · 30 Oct 2019 at 09:57

Seems extremely overpriced.
I assume you took pics of the damage on her car?

Dangerous Dave · 30 Oct 2019 at 11:47

Jez said:
Can we be clear here, the boy did the damage, not the adult. The claim would be against a minor, this will not go anywhere.

What would i personally do? I would offer to pay a token amount for a paintless repair, out of moral obligation. If this were rejected then i would change my tone, and tell them to pursue my 5 year old (not me) legally if they so wish. This wont go anywhere.

Already mentioned earlier in the thread it’s not guaranteed the parent can’t be held liable for the child’s actions.

Jez · 30 Oct 2019 at 11:54

Dangerous Dave said:
Already mentioned earlier in the thread it’s not guaranteed the parent can’t be held liable for the child’s actions.

Very very unlikely that it would go anywhere and even less likely that they'd actually bother, with the very slim chance of proving beyond doubt that the parent was negligent. In all reality, their claim would stand absolutely no chance.

As i say, i would offer as a moral obligation a token amount for a paintless repair, but would not get involved any further than that. A lot of people wouldnt even go as far as that as demonstrated by the people saying to job on in this thread.

Dangerous Dave · 30 Oct 2019 at 12:26

I do find the people saying they would tell them to jog on amusing. If a 4 year rammed a trolley into their car I bet they wouldn’t be happy with that response from the parent.

silverblack · 30 Oct 2019 at 12:32

Send her to this guy

Dis86 · 30 Oct 2019 at 12:35

Dangerous Dave said:
I do find the people saying they would tell them to jog on amusing. If a 4 year rammed a trolley into their car I bet they wouldn’t be happy with that response from the parent.

Precisely, every person in this forum would be livid. Seriously though - 4 year old to put the trolley away, talk about brain dead.

Liquidfox · 30 Oct 2019 at 13:00

People keep referring to her excess, there isn't one if you're claiming from a third party. It's only payable if you're claiming on your own insurance for your own repairs.

Jez · 30 Oct 2019 at 13:02

Liquidfox said:
People keep referring to her excess, there isn't one if you're claiming from a third party. It's only payable if you're claiming on your own insurance for your own repairs.

I think you have misunderstood the thread. It is very doubtful that a 4 year old has any form of public liability insurance active (

), therefore people are referring to her comprehensive cover against which her excess is payable.

Building Candy · 30 Oct 2019 at 13:08

Dangerous Dave said:
I do find the people saying they would tell them to jog on amusing. If a 4 year rammed a trolley into their car I bet they wouldn’t be happy with that response from the parent.

Agreed, if it was my car I wouldnt want a "chips away" guy blobing some filler in it then wafting over with arattle can. Ideally you want it as perfect as before.

Ok, new scenario. 4 year old goes full ******* and manages to **** the trolley into 20 cars, everyone has to suck it up and fix their own car? parent can shrug shoulders and drive off.

Jez · 30 Oct 2019 at 13:09

Building Candy said:
Agreed, if it was my car I wouldnt want a "chips away" guy blobing some filler in it then wafting over with arattle can. Ideally you want it as perfect as before.

Ok, new scenario. 4 year old goes full ******* and manages to **** the trolley into 20 cars, everyone has to suck it up and fix their own car? parent can shrug shoulders and drive off.

^ pretty much. Google the issue. I did (in some detail) as i was interested, having a 5 year old myself. It is a huge issue in rough areas and the police are fairly powerless. Over the age of 10 the youth justice system kicks in, but again, good luck trying to claim compensation from a 10 year old, especially one brought up in a bad neighbourhood.