Where does one stand in this scenario?

[DarkShadow]

I've this happen fairly often, so I'd like to hear what you guys think.

Basically one informs a company that their TFT is faulty (Has some backlight bleed and dvi cable is faulty). The company then sends out an immediate brand new replacement and says something along the lines of it will be picked by the courier, a swap. The replacement arrives and the courier assigned by said company asks him to sign. The person that has packed up the 'faulty' screen asks if she will take the screen back. She says she hasn't been told to take anything back and the company usually asks the user to dispose the screen or keep it. The user is now left with another screen.

Is it his to keep? How long is it til the company can ask for it back? By law would he have to contact the company?

Advice is appreciated.

Thanks

 

[DarkShadow]

Isnt it worthless anyway if its broken? Im not sure about the law regarding this I would guess they can ask for it back upto a certain amount of months later or something though.

A new DVI cable is needed and very minor baclight bleed is visable, far from broke.

 

[DarkShadow]

dell by any chance?

Indeed.

 

[DarkShadow]

Buy a new DVI cable. Is the bleed tolerable?

If so, you now have a dual monitor setup.

It's next to nothing, I was just being anal as I paid so much money.

And a correction, now a triple screen set up

Anyone got any links to the law re: this?

 

[DarkShadow]

DS you jammy *******

Some n00b stole my specs and wait for it . . . now my sig

 

[DarkShadow]

In that case, you should errr give it back. I suddenly remembered that a third monitor gives off too much radiation and err can cause brain cancer and stuff. Seriously for your own health mate, stick to two monitors at the most like me.

I can feel the cancer getting to me.

Sechz on screens

 

[DarkShadow]

Thanks, will be contacting them shortly.