White goods damaged

Uther · 13 Nov 2014 at 16:09

(Not a racist thread

)

Just bought a new tumble dryer, on getting it home, remove it from the packaging, and all the polystyrene to find one corner damaged, with one plastic 'foot' broken, and cracks to the plastic undertray. It looks like its been dropped on that corner. Now, I know I didn't do it, but what's the betting they will say I did?
I'm planning on taking it back tomorrow (Currys)
Worst comes to the worst, it was paid by credit card so hopefully I will have some comeback there, either chargeback or section 75?

Uther · 13 Nov 2014 at 16:16

I always expect the worst then things can only get better!

Uther · 13 Nov 2014 at 16:33

I shall update tomorrow

Uther · 13 Nov 2014 at 16:51

No double discounts though.

Uther · 13 Nov 2014 at 17:08

wazza300 said:
they will offer you a discount first,can either accept it or refuse it and demand replacement

should be hassle free

No point in a discount, short of propping it up on a bit of wood to level it its knackered.

Uther · 13 Nov 2014 at 19:17

No way of calling the store unfortunately, you just get through to an automated system which then routes to the manufacturer.

Uther · 14 Nov 2014 at 13:09

Took it back today, and after a quick phone call to the manufacturer for an RMA it was exchanged with little fuss.
A sad end to the thread.