Why would a shop put in more in the till than I paid?

Orange Peel said:
As odd as it sounds, the waste industry (we write software which manages the throughput of waste and any money paid etc). Many of the smaller companies who operate skip hire setups where cash is collected by the driver. This has to be accounted for to the penny. The drivers litrially have tills in their trucks. It's not mandatory as such but with all businesses there are trends (some which don't make any sense) but still catch on.

Like I've said numerous times. I'm not trying to make a big deal of this just understand what went on. Thanks to those who actually bothered to explain :)
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How very random. Every place in my experience (both working within and auditing) has only ever been concerned with the total in the register, not the makeup of it. But then maybe drivers for skip hire companies are less trustworthy than your average soul :D
 
Orange Peel said:
There are two different systems. The old where you ring in the cost then the amount given, which then works out the change. Then the new system where there are pre programmed buttons which have prices assigned to them.

It wasn't made clear in the OP if it was the old or new system.

Once that was established (although I'm not sure the OP has confirmed this) the confusion was eliminated.

I guess you're too perfect to make a simple mistake. Let hope people don't overreact the next time you misunderstand something.

And I was called a troll :rolleyes:
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Right, I'm going to have to point this out...

It doesn't make a difference what till system you are using. It makes no difference how the price of the item gets on to the till, as the part where the cashier puts in the £3.05 or the £5 is when he is telling the till how much the customer has given him.

That has nothing to do with whether or not he has a "latte" button on the till.

:confused:
 
Koalaboy said:
Customer gets receipt.
Says "You didn't give me my change !"
Argument ensues.
Manager comes over and tries to reconcile the situation.
Asks for receipt, and wonders why there's no £5 in the till...

Is the customer lying, or the assistant ?
The till balances, but doesn't agree with the receipt.
What should the manager do ?
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Thats what i thought about it too tbh.

Sure it might be acceptable that the till balances but the receipts are screwed
 
I work in a shop and I do this all the time tbh

It's far quicker to do so as it saves at least 5 button presses on a till that is a occasionly slow
Also there's a constant Queue so saves time and means I can take more money which makes me look good
 
vonhelmet said:
Right, I'm going to have to point this out...

It doesn't make a difference what till system you are using. It makes no difference how the price of the item gets on to the till, as the part where the cashier puts in the £3.05 or the £5 is when he is telling the till how much the customer has given him.

That has nothing to do with whether or not he has a "latte" button on the till.

:confused:
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I know this! I'm not saying any different.

I'm talking about the number of key presses.

If the till has a latte button he hits that then the £5 cash button, then the cash draw pops open and change is given?

If it doesn't he enters £3.05 then £5 cash which works out £1.95 change and the cash draw opens?

What I'm saying is why does he have to hit the £5 button when he's been given the correct change? Isn't it just as quick if not quicker to press cash/tend or whatever its called after he's entered the cost (either by the latte button or via the numeric keys?)

This is all I've wanted to know throughout the thread :)
 
Orange Peel said:
I know this! I'm not saying any different.

I'm talking about the number of key presses.

If the till has a latte button he hits that then the £5 cash button, then the cash draw pops open and change is given?

If it doesn't he enters £3.05 then £5 cash which works out £1.95 change and the cash draw opens?

What I'm saying is why does he have to hit the £5 button when he's been given the correct change? Isn't it just as quick if not quicker to press cash/tend or whatever its called after he's entered the cost (either by the latte button or via the numeric keys?)

This is all I've wanted to know throughout the thread :)
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As has become apparent through the thread there are some tills which require an amount to be put in for tended cash, or maybe there's just poor training that's led to this. I know when I worked at BK some years ago the tils would allow you to just press the cash button, but most people weren't aware of this.

I still don't understand how you audit exact denominations of everything, when your drivers take £105, are they to key in £105 or 3 - £10 - 6 £20 - 3 - £5. Otherwise how can you possibly know what denominations the customer paid with unless it's for an amount less than a common denomination note, and even then a £10 could be 2x £5 etc :confused:
 
Orange Peel said:
What I'm saying is why does he have to hit the £5 button when he's been given the correct change? Isn't it just as quick if not quicker to press cash/tend or whatever its called after he's entered the cost (either by the latte button or via the numeric keys?)

This is all I've wanted to know throughout the thread :)
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Oh, right, so a button to say that he has been given the exact change for the transaction in question?

Pass. Without knowing anything about the till in question we don't know if it has such a button, I guess. It would work the same way as just hitting the £5 button, though, so no material difference there.
 
Abraham said:
As has become apparent through the thread there are some tills which require an amount to be put in for tended cash, or maybe there's just poor training that's led to this. I know when I worked at BK some years ago the tils would allow you to just press the cash button, but most people weren't aware of this.
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vonhelmet said:
Oh, right, so a button to say that he has been given the exact change for the transaction in question?

Pass. Without knowing anything about the till in question we don't know if it has such a button, I guess. It would work the same way as just hitting the £5 button, though, so no material difference there.
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I'm sure many moons ago when I worked in a shop if the person gave you the correct money you could just hit to cash/tend botton.

Can someone give this a go :p


Abraham said:
I still don't understand how you audit exact denominations of everything, when your drivers take £105, are they to key in £105 or 3 - £10 - 6 £20 - 3 - £5. Otherwise how can you possibly know what denominations the customer paid with unless it's for an amount less than a common denomination note, and even then a £10 could be 2x £5 etc :confused:
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You don't have to understand it because it's not rational. The waste industry on the whole in very odd. I'm glad we only supply software and don't work directly in it.
 
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Orange Peel said:
What I'm saying is why does he have to hit the £5 button when he's been given the correct change? Isn't it just as quick if not quicker to press cash/tend or whatever its called after he's entered the cost (either by the latte button or via the numeric keys?)
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*bangs head*

I've said before

What buttons need to be pressed and how many depends entirely on the software used and what customisation the seller in question has requested (if any)
 
I see everyones point but for me, at the end of the day when all receipts are checked the money may balance out but i am sure it would get picked up somewhere down the line as not good practise?
 
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Abraham said:
I don't get how you do it though, do they have to say how many of each denomination they get? I can't see any other way to do it.
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Basically yes. They either have a PDA which they enter the amounts into or a high-tech pad and paper system. It's something that originally was quite funny until we realised they weren't joking and actually wanted us to include this functionality into our software!

Sure it can be fixed if say somone wanted to change 2 X £5 for 1 X £10 but at the end of the day if the denominations aren't exact someone gets a roasting.

Until you've worked with these people you can't understand how they think. I've been dealing with them for 6 years and still don't understand half of their practices.

I had similar dealings when I worked for a company who made fruit machines but that's another story lol.
 
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