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Why you don't use Halfords.

Discussion in 'Motors' started by Concrete, 6 Jan 2020.

  1. Concrete

    Wise Guy

    Joined: 8 Jan 2007

    Posts: 1,711

    Location: Barcelona

    My father just called, pretty distraught. He took his Skoda Yeti to the local Halfords and paid 15 quid for the battery replacement service (normally the kind of thing I would do if it wasn't an emergency).

    They connected the terminals round the wrong way, and now none of the electrics are working. Car starts, no lights/power steering/washers etc.

    Sounds to me like they fried the ECU, but could it be a fuse(s)?

    They are refusing to admit responsibility, he has a receipt with the service listed on it. He hasn't budged, its been 3 hours of them trying to fob him off now.

    Idiots.
     
  2. vanpeebles

    Sgarrista

    Joined: 22 Aug 2004

    Posts: 7,606

    My Granda got a rear light bulb done there. He didn't find out till the next time the bulb blew, that they had smashed all the holder and glued the bulb in.

    If the car starts, maybe he has been lucky, and it's blown some fuses.
     
  3. Diddums

    Capodecina

    Joined: 24 Oct 2012

    Posts: 21,100

    Location: London

    Don't even get in the car. Photograph everything. This is exactly the kind of thing they do and then try get away with, it's ridiculous. I'd be going for the jugular if it was me.
     
  4. Psycho Sonny

    Perma Banned

    Joined: 21 Jun 2006

    Posts: 38,365

    How do you know they connected the terminals the wrong way?
     
  5. Concrete

    Wise Guy

    Joined: 8 Jan 2007

    Posts: 1,711

    Location: Barcelona

    Apparently the results were quite dramatic, guy who did it admitted it while soaked from the windscreen/light washers activated.
     
  6. Conscript

    Capodecina

    Joined: 18 Oct 2004

    Posts: 10,026

    Location: Kent

    You say the car tries to start, but no electrics....could the main fuse have been blown?
    I had this happen to our X-Trail years ago. The car would turn over, but was otherwise 'dead'. Turns out the starter motor bypasses the main fuse, so it would crank, but nothing else worked.
     
  7. vanpeebles

    Sgarrista

    Joined: 22 Aug 2004

    Posts: 7,606

    You would have thought with the terminals been offset to one side, if you turned the battery round, the cables wouldn't stretch enough. Unless he used the wrong battery with the + and - the other way round.
     
  8. matthab

    Mobster

    Joined: 19 Apr 2009

    Posts: 3,158

    Sounds like a bunch of fuses have blown. Ask Halfords for some new fuses :D.

    Failing that call road side assistance and then sort the cost and complain with Halfords later.
     
  9. Conscript

    Capodecina

    Joined: 18 Oct 2004

    Posts: 10,026

    Location: Kent

    I'm guess they did this. I've done it before, accidentally bought a battery with a different terminal layout - luckily I checked before attaching the clamps and took it back to swap for a different one.
     
  10. Psycho Sonny

    Perma Banned

    Joined: 21 Jun 2006

    Posts: 38,365

    If the guy has admitted it and now the electrics don't work I don't see how they have a leg to stand on tbh.

    If they won't rectify make sure he notes down everyone's name and position and emails or phones their head office to make an official complaint. If no reply to that then I would consult a lawyer.
     
  11. Concrete

    Wise Guy

    Joined: 8 Jan 2007

    Posts: 1,711

    Location: Barcelona

    Cheers guys, I have an update.

    Eventually one of their mechanics (as opposed to the guy who “fitted” the battery) tested all the fuses which checked out. Then went “meh” and said that it would need to be investigated properly.

    They agreed for our local indy (who my father should have used straight away) to tow it and diagnose it and then send them the bill for approval.

    Will update as drama no doubt escalates.
     
  12. Concrete

    Wise Guy

    Joined: 8 Jan 2007

    Posts: 1,711

    Location: Barcelona

    Oh and the guy who hooked up the battery claimed that the terminals were the opposite of what they were labled.

    The RAC guy who recovered the car the night before didnt mention this though...
     
  13. Firestar_3x

    Caporegime

    Joined: 11 Mar 2005

    Posts: 30,659

    Location: Leafy Cheshire

    https://www.youcanic.com/article/jump-started-installed-battery-wrong-way

     
  14. CaptainRAVE

    Man of Honour

    Joined: 21 Nov 2004

    Posts: 39,604

    In. Please keep us updated.
     
  15. Concrete

    Wise Guy

    Joined: 8 Jan 2007

    Posts: 1,711

    Location: Barcelona

    Yeah that was my understanding, its a no-brainer that someone will connect things backwards at some point.

    Its also unfortunate that some vehicles are well know to have deficiencies in this area, the one that immediately springs to my mind is the Ferrari 360. Im definitely not a VAG guy (lol gay jokes), so the Yeti might fall into the at risk category. Will do research this evening when I get home.
     
  16. weathmatth

    Gangster

    Joined: 29 Mar 2019

    Posts: 308

    Location: Milton Keynes

    A colleague of mine once had to use Halfords to change a headlight bulb, and they ended up breaking a couple of clips on the light unit and the bonnet latch (somehow), needless to say he wasn't happy. It then took him the best part of a month for him to get Halfords to admit liability and payout for the repairs.
     
  17. Doobedoo

    Mobster

    Joined: 24 Jul 2016

    Posts: 3,440

    Location: South West

    I do work in Halfords Garages therefore you couldn’t pay me to take my works van there yet alone my own car.

    The McDonald’s of the car trade.
     
  18. Bounce

    Wise Guy

    Joined: 22 Dec 2011

    Posts: 1,790

    Location: Stoke-on-Trent

    Iv been taking my cars there for years, no problems as yet.
     
  19. Orionaut

    Sgarrista

    Joined: 2 Aug 2012

    Posts: 7,813

    In my motor business I used to find a lot of cars with a non-start condition after something like this had happened, particularly with people using jump leads.

    Who was it who decided it was a good idea to have positive car wiring designated Black anyway...:/
     
  20. joey1211

    Mobster

    Joined: 28 Dec 2003

    Posts: 3,434

    Location: Aberwristwatch

    Pretty sure that the cables of the three cars I've owned (Cavalier, Astra, Focus) would not reach the wrong terminals, even if the battery was installed the wrong way round.