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Wobbly fan, what's the score with hardware repairs right now?

Discussion in 'Apple Hardware' started by Feek, Apr 9, 2020.

  1. Feek

    Commissario

    Joined: Oct 16, 2002

    Posts: 28,211

    Location: In the radio shack

    My iMac has an intermittent wobbly fan and I really need to get it booked in while it's still covered by AppleCare.

    It's not the noise that the fans make when they're ramped right up but can happen at any time and a bit annoying. It sounds as though one of the fans is wobbling (I've recorded it on my iPhone, zipped it and it's attached to this post). It is intermittent though, I can go for days without it happening.

    With all the stores closed, does anyone have any experience of the current repair service? Are they doing collections?

    I know I could ask Apple but I'm sure we have some Apple employees here who might know the answer.

    Thanks.
     

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  2. Feek

    Commissario

    Joined: Oct 16, 2002

    Posts: 28,211

    Location: In the radio shack

  3. Alpherah

    Sgarrista

    Joined: Jun 24, 2008

    Posts: 8,074

    The problem with mail in repair is it’s handled by a contractor really, they don’t test much -
    Run diagnostics and a quick visual inspection, not ideal for intermittent faults.
    In store we depot a lot of machines ourselves now but these tricky ones should be dealt with ourselves.

    As for the issue itself - First thought is the cable which connects the fan to the Logicboard may be not seated properly and causing contact. Never seen it happen myself but it’s possible even if unlikely.

    having been asked to stay at home I can’t check any internal policy changes (as information is on a need to know basis) - apple Care used to always encourage iMac to be dealt with in store as transporting via courier is a nightmare ..
    I assume they’ve relaxed this now.
    How long is left on your apple care?
    My advice would be leave as long as possible and hope stores reopen. If it’s not looking likely then set up a mail in repair with days to go.
    If it’s not fixed (no trouble found) then call again and submit new evidence of the issue - hopefully stores will be open shortly afterwards.
    We can cover out of warranty repairs when they were first reported in warranty as long as not too much time has elapsed (guidance is about 3 weeks).

    that’s what I would do in this scenario
     
  4. Feek

    Commissario

    Joined: Oct 16, 2002

    Posts: 28,211

    Location: In the radio shack

    Thanks for the advice.

    Urk, I didn't realise that. I'd put that on par with using a third party repairer which I'm always very keen to avoid.

    It's good until the first week of August.

    Part of the problem is that it's very intermittent, thinking about it now, it probably hasn't happened for a few weeks but when it starts, it's really annoying. I don't think it's any of the main fans which ramp up as gets warm because it can happen at any time, whether the system is being thrashed or not. But then, I don't know how many fans this has inside.

    Did you listen to the rattle sound I posted as I think it sounds like something wobbling.

    I think you're right, hope the stores are open before the AppleCare expires and just get it booked in.
     
  5. Alpherah

    Sgarrista

    Joined: Jun 24, 2008

    Posts: 8,074

    Yeah I heard it - is it was a failure on the fan itself I would expect it to be more common ... only way to really tell is to look inside really though. There is a fan test we can run ( and I assume apple support too) but all it really does is test to see if the fan can reach certain speeds and to listen for sounds at those speeds, might be able to use that - or maybe some benchmarking app - to see if it can be replicated at high temperatures or speeds.
     
  6. dirtybeatfreak

    Mobster

    Joined: Jun 25, 2006

    Posts: 4,051

    Location: Eastbourne

    You could try an ASP too if there are any still open in your area, they will be able to deal/repair under Applecare cover. I know before we shut for corona, Apple was sending us a boatload of stuff as we were the only place open in our area. Safer than mailing it too as like Alpherah says, it's a nightmare sending iMacs through courier.