World of Warcraft & NTL = Don't Mix?

Sinque

Sinque

Sinque

Soldato
Joined
5 Aug 2004
Posts
7,386
Location
North East England
Well ever since I got upgraded to 10mb NTL Cable I get disconnected every hour or so. I did 3 timers and got this :

1h:02m
0h:58m
0h:53m
Click to expand...

I complained to NTL about this because it's not only me with these problems and they said that my computer is full of spyware and viruses. So, that night, I used Ad-Aware, Spyware Search&Destroy and did a full system scan with NOD32. I had no viruses and I had 2 peices of spyware which were both cookies. So I removed the 'spyware' and it still happens.

I just can't beleive that the technician blamed me for having spyware and viruses even though I never.

So has anyone worked out a fix with drivers or a network card or something? It's really really irritating.

Thanks, Sinq.
 
I get it all the time with blueyonder when they ask me to do netstat's! "You have 50 active open's?, anything over 13 is considered Spyware and we suggest you scan your computer" too which I kindly inform them I have worked in computers for four years and that a standard windows install with service pack 2 will have at least 10/11 active open's and once you install messenger hey presto - you have 14. Anyway, I had your exact problem when I had my Shuttle SN95G5, it was caused by the Marvell Yukon ethernet - what ethernet card are you using?

Craig
 
I've tried :

Realtek RTL8139 Family PCI Fast Ethernet NIC #2
NVIDIA nForce Networking Controller ( This is on my mobo )

And yeah haha, they did exactly the same to me. 'omg you have 50 actives open!!!'
 
well NTL or any of their other trading names are struggling to cope with the demand of the 10mb service in certain areas. some modems cant handle the speeds too, so it makes them run slightly slower and you need a replacement.
try some speed tests to see if youre getting what youre paying for and if not you have some proof for the call centre people to get on with fixing it. usually needs a engineer to swap out the modem though, or it could be the signal needs boosting to your home, again needs an engineer out. or it might be the cable going to your house that needs testing/replacing, and yup you guessed it, they need to call out for that too.
 
Nope, I asked for a replacement of a modem from the technician but he said I was being stupid and he would never send me a technicial for my circumstances. Hurray for NTL support? He would never drop the spyware idea.

I'll ring them up again and try get someone out.
 
Have you turned it Off and On again. ;)










:p
Are you sure its plugged in. :D
 
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Chaos said:
Ive played mmorpgs fine on 10 meg ntl, do you have a router that might be causing problems ?
Click to expand...

I have a router, yes. But i've tried the modem directly connected to my pc and it still doesn't help.

Yes, i've turned it off and on and it's plugged in. :o
 
well it sounds like the guy on tech support is a newb. i know only too well 95% of people in there are nobbers. the other 5% get put on business support as they know what theyre doing and are on premium lines.

get in touch again and threaten to cancel.
 
Sinque said:
Well ever since I got upgraded to 10mb NTL Cable I get disconnected every hour or so. I did 3 timers and got this :



I complained to NTL about this because it's not only me with these problems and they said that my computer is full of spyware and viruses. So, that night, I used Ad-Aware, Spyware Search&Destroy and did a full system scan with NOD32. I had no viruses and I had 2 peices of spyware which were both cookies. So I removed the 'spyware' and it still happens.

I just can't beleive that the technician blamed me for having spyware and viruses even though I never.

So has anyone worked out a fix with drivers or a network card or something? It's really really irritating.

Thanks, Sinq.
Click to expand...

Standard NTL response to any problems on their network seems to be consumer spyware unfortunately. They've got a lot of problems with their 10Mb service in some areas (check out http://www.cableforum.co.uk ) and don't want to admit it it seems.

What kind of cable modem do you have as I think some of them are causing problems with a recent firmware update that was sent out?
 
Chaos said:
Have you checked your signals on your modem config page ?
Click to expand...

There is a modem config page? :confused:

My modem is a really old one, maybe 4-5 years old and has never been changed. It's just the standard grey box on it's side with lights on the front :)
 
any reason?
tbh I've done LOTS of student houses in the plymouth area, they all are on BY and I've had LOADS of issues with the service, like it just NOT being there, and their CS is PANTS too
 
Sinque said:
There is a modem config page? :confused:

My modem is a really old one, maybe 4-5 years old and has never been changed. It's just the standard grey box on it's side with lights on the front :)
Click to expand...

Yeah theres a page which shows upstream, downstream power and signal to noise ratio, try http://192.168.100.1/ and if you get promoted for user name and pass enter root.
 
Well here's my modem :
Type : Ambit ETH/USB Combo Cable Modem
Cable modem : Ambit Cable Modem

Downstream Frequency : 402750000 Hz
Upstream Frequency : 28800000 Hz

Not quite sure what i'm looking for here but everything looks okay. Anything in particular I should be looking for?
 
Upstream Transmit Power Level : 40.00 dBmv
Downstream Receive Power Level : -2.15 dBmv
Downstream SNR : 33.91 dB

Reading that website everyone is perfect. It must be just NTL or maybe my network cards... Surely it shouldn't happen on both then.
 
If you have an old router it could only be compliant to the original ADSL standard, which only supports downstream rates of up to 8Mbps. You'll need to upgrade to an ADSL2 router for 10Mps (ADSL2 supports up to 12Mbps, ADSL2+ up to 24Mbps)
 
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