Would you RMA a brand new £150 mobo for faulty sound?

Something failed you paid £150 for that something albeit with other components to you should RMA, and like others say whats likely to go next? its a fine balance of components in a motherboard.
 
Dirtyganker said:
No reseller is obligated to offer a refund unless it's within a very short period of time from date of delivery. The fact that overclockers have done this for you does not set a precident, there may have been other factors within your transaction that may not be the same as someone elses and vice versa.

You must check with the reseller that they are happy for you to do this, and you may find that their willingness to do something of this sort will vary from product to product and with different manufacturers. They are not obligated to do this in any way.
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Faulty products are required by law to be replaced or refunded by the original supplier for a year after purchase, for the first thirty days it is at the customers discretion which option is taken (this is covered within your statutory rights which many companies seem to ignore in favour of their own in house policies, however it is in fact law), after this it is up to the supplier which option is taken, however with a faulty IC on a mainboard youd be a fool to think thats going anywhere other than a bin at ASUS HQ, meaning it will be replaced and the replacment item, sold as new, is subject to the same warranty terms as a new item and thus by law can be returned for refund.

Fortunately my supplier who is not OCUK, is well aware of these facts.
 
Ultra_Extreme said:
Faulty products are required by law to be replaced or refunded by the original supplier for a year after purchase, for the first thirty days it is at the customers discretion which option is taken (this is covered within your statutory rights which many companies seem to ignore in favour of their own in house policies, however it is in fact law), after this it is up to the supplier which option is taken
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Broadly speaking what you're saying is correct.

, however with a faulty IC on a mainboard youd be a fool to think thats going anywhere other than a bin at ASUS HQ
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From a practical aspect what you're saying is correct, but the law does not take into consideration that you're likely to be getting a brand new replacement - remember that the Sale of Good acts was written with mass produced computer components specifically in mind.

meaning it will be replaced and the replacment item, sold as new, is subject to the same warranty terms as a new item and thus by law can be returned for refund.
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Erm not quite. Outside of the first 30 days you're not legally guaranteed to get a brand new replacement item as the reseller is not obligated to supply you with one - they are well within their rights to supply you with a refurbished item. Another important thing to note, and what a lot of people do not realise, is that even if you are supplied with a brand new replacement then your warranty does not start from day 1 again, it continues to run from the date of purchase - so if you get a brand new board within the last month of your warranty period and it dies 1 month and 1 day after you received it then you wouldn't be automatically entitled to replacement under law.

Thats said, I notice that you're considering an upgrade to a higher value item - again this is different. If you have the option to upgrade a good way into your warranty then this is a good thing to do. Since you're effectively going to be refunded the old item the existing contract is terminated and you are being credited the original amount and then paying extra for a new product, then your warranty *should* run from day 1 on the day you replaced and paid extra for the item. It's like a new transaction and therefore a new contract.
 
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