X470 Aorus Gaming 7 WIFI Dead?

muj · 14 Dec 2018 at 18:39

@GIGA-Man

I have x470 Aorus motherboard and when I turn it on the RGB flashes and turns off with the "Power" and "Reset CMOS" light stays on. I've spoken to support and they referred me to [email protected].

How quick will they replace or repair?
Do they just need the serial number?

Teh_Next · 14 Dec 2018 at 23:39

When did you buy the mobo?

muj · 15 Dec 2018 at 05:31

Teh_Next said:
When did you buy the mobo?

Vargtech

pete910 · 15 Dec 2018 at 15:23

muj said:
Vargtech

Teh_Next asked when unless that's foreign for something :confused:

ANDARIAL · 15 Dec 2018 at 15:38

Vargtech
Oh dear

looks like a poor quality reseller from a quick google
I would hesitate to call them a competitor but........

ANDARIAL · 15 Dec 2018 at 16:59

List ALL your parts then we may be able to suggest a fix

muj · 19 Dec 2018 at 07:01

ANDARIAL said:
List ALL your parts then we may be able to suggest a fix

AMD 2700x
HyperX Predator 2x 8GB HX432C16PB3K2
EVGA SuperNOVA 750 G2, 80+ GOLD 750W
Crucial SSD BX500
GeForce GTX 1080

GIGA-Man · 19 Dec 2018 at 16:15

muj said:
@GIGA-Man

I have x470 Aorus motherboard and when I turn it on the RGB flashes and turns off with the "Power" and "Reset CMOS" light stays on. I've spoken to support and they referred me to [email protected].

How quick will they replace or repair?
Do they just need the serial number?

If you mail the returns address they will tell you everything they need and serial number will be one of the details along with proof of purchase. Being as it's so close to Christmas I would advise you do it ASAP. If it's a simple repair it should be about 5 days. If they need to replace it they providing they have stock it should be the same, if they need to order a new one for you that could take a little longer. The returns person should be able to tell you, pass me the returns number and I will keep an eye on it for you.

muj · 19 Dec 2018 at 18:07

GIGA-Man said:
If you mail the returns address they will tell you everything they need and serial number will be one of the details along with proof of purchase. Being as it's so close to Christmas I would advise you do it ASAP. If it's a simple repair it should be about 5 days. If they need to replace it they providing they have stock it should be the same, if they need to order a new one for you that could take a little longer. The returns person should be able to tell you, pass me the returns number and I will keep an eye on it for you.

Sent it off yesterday, its been delivered today. Here is the RMA number UKA-18C0120

Why do we have to pay the £15 extra for returns, many companies don't charge.

muj · 21 Dec 2018 at 15:57

@GIGA-Man

Seems like they have repaired the motherboard and will be receiving on Monday, could you check which components they repaired or replaced?

ANDARIAL · 22 Dec 2018 at 12:34

Good result then

GIGA-Man · 2 Jan 2019 at 15:54

Hello Muj,

I have just come back from being away but know you got your board back and a reply on what was changed. Just to clarify, it was a resistor that needed to be changed as it had failed. We did this and sent the board back to you ASAP so you have it for the holiday.
In regards to the charge, that's part of the RMA options we offer and you didn't need to select that option. It's not a charge for us to repair to the board, it just covers the cost of next day delivery and insurance to send the board back to you.

maklabouhlel · 10 Jan 2019 at 00:04

I just did an rma with Gigabyte a few weeks ago for a Z170X Gaming 7 & they picked the board up for free. Gigabyte definitely have best rma.

muj · 12 Jan 2019 at 11:44

maklabouhlel said:
I just did an rma with Gigabyte a few weeks ago for a Z170X Gaming 7 & they picked the board up for free. Gigabyte definitely have best rma.

That's weird, why they charging me?

spolsh · 12 Jan 2019 at 20:28

muj said:
That's weird, why they charging me?

GIGA-Man said:
In regards to the charge, that's part of the RMA options we offer and you didn't need to select that option. It's not a charge for us to repair to the board, it just covers the cost of next day delivery and insurance to send the board back to you.

muj · 12 Jan 2019 at 20:32

There was no free option?

spolsh · 12 Jan 2019 at 20:36

Back to GIGA-Man then, or, if it was a tick box jobbie, it might have been just leave it blank.

If you couldn't see the option though, they should specify how to do it without the charge.

HellDiverUK · 14 Jan 2019 at 21:32

Must be something with the X470 Gaming 7. I ordered two of them from Spamazon, both came trashed (obviously returns). Gave up in the meantime, waiting to see what X570 brings before ordering off OcUK.

GIGA-Man · 17 Jan 2019 at 08:41

You need to send it back to us and we'll send it back.

Griff7520 · 8 Aug 2019 at 09:27

@GIGA-Man man
sorry to start up an old thread but this popped up while searching.
I have this board and am running latest bios on main bios but read the otherday that i should flash the second bios as i have a new ryzen3700 and the older bios wont support the new chip. So i tried to flash the second bios to a newer in case something happened to my main bios but I can not seem to do it. qflash in bios does not recognise any usb flash drive with the new bios on it, it sees the drive but not the bios file. Any way i thought i would try booting from the second bios but all i get is a 00 on the debug and nothing else so it looks like the second bios is not there. Any ideas what the problem is or what I am doing wrong.
cheers