Thanks for getting in touch with Woolies.
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I am sorry, if you use a cash discount promotion, such as £10 off, and you pay for your order with a credit or debit card, we’ll process your payment in two stages. First we’ll charge your card with the full price of the order and then we’ll refund to your card the value of the discount. Please note that the payment and refund may not occur simultaneously, but the refund will be made no later than when your order is despatched
At the time of ordering you quoted a £15.00 discount code. Unfortunately, as this code was not issued by Woolworths, I am sorry to let you know we cannot accept it as a discount off your purchase. As we cannot amend your order, we have had to cancel it in accordance with clause 2.3 of our terms and conditions.
The item is in stock, if you still require this item, please place your order online.
I apologise for any disappointment that this causes.
We hope this answers your question. If there’s anything else we can do, just email us by clicking the reply button and we’ll be happy to help.