Zen ADSL Max From ISDN Order Problem

AMDX23800+

AMDX23800+

AMDX23800+

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Joined
11 Mar 2006
Posts
673
Hi,
I ordered Zen Active 8000 yesterday, The line is currently ISDN, when i check the status this is what i get :

"We have attempted to process your ADSL order and request line testing and activation, but have been notified that BT's systems would not allow completion at present.

This could be caused by one of several things. Is it possible, for example, that the number you have given us is currently an ISDN/Home Highway line? Is the line using a new number which is still pending, or has only just become active? Do you have a Redcare Alarm system on the line? Is the line part of an ISDN 30 phone switching system? Have you previously had ADSL supplied by another provider which may not have been cleared?

Your telephone line must be a standard (PSTN analogue) BT line with no other orders outstanding for ADSL services.

For some reason, i have not had an e-mail with this information. Do you think that Zen will automatically order the conversion and process my order as normal?

I have spoken to BT and they said that when i order an ADSL service with another ISP, that ISP (Zen) should order BT to convert my ISDN to Analogue and that they should order this conversion automatically when i place an ADSL order.
What should i do? :confused:
Thanks
 
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Give them a call when they're open and explain, and they'll put it through as an ISDN conversion (hopefully).
 
Calling on Tuesday would be a better idea - they'll be closed on Monday.

I find that emails to Zen do get ignored, but they're pretty good at answering my questions when I call them.
 
By Friday? No chance. If it were a straight ADSL provisioning then there is a chance it would be, but to get ISDN converted to POTS usually takes a week or two in my experience.
 
When i tried 512k broadband office with BT, the whole thing took a week.
Activation was the same date as ISDN Conversion, however it did not sync...lol.
 
Usually ISDN conversion takes 7 days.
Luckily I managed to just scrape on getting 512k from an ISDN conversion but I do lose sync now and again.
I know ISDN is a lot more tolerable than ADSL when it comes down to line noise but I'm very surprised it did not sync at all!
 
I was very surprised when it did not sync as well ^^
I do not think that the BT engineer did it properly though, he reconed that it was activated and that it should sync but he hadn't actually put a new socket in , he just took the plate off the ISDN socket and plugged the filter in somewhere weird lol :confused:
And when i asked him if there was even a dial tone he said 'no, there wont be at the moment', i thought how is it meant to sync if there isnt even a dial tone for the line ??? :confused: but didn't say anything because he is meant to be the expert.
What did he do exactly when he converted yours?
How long in KM is the line from you and the exchange?
Was your ADSL activated on the same day as your line was converted?
It would be greatly appereciated if you could answer the above questions, i'm really confused at the moment :confused: .
Thanks :)
 
you dont get dial tone till we confirm that the dsl works. i take it you have a home highway unit because then he takes the bottom of the socket off and put modem lead into there
 
Yes, Business highway.
He took the faceplate / bottom half off the socket and plugged the filter in the bottom right somewhere i think.
I really don't see why it would not connect though, 512k over 4km of wire :confused: When i plug an analogue phone into the master ISDN socket, the sound is clear as crisp no background noise.
 
He was only at our house for about 20minutes, he didn't try anything really. He phoned someone and they suggested replacing some of the cable and he was lilke oh i cant be asred to do that (pretty much) which i was angry about.
He rand first to ask if our ISDN 'service' light had gone off, which it had.
After that he just went back and out ISDN back on. :(
Would BT know if there was Aluminium in the line ?
Thanks
 
Yeah with mine they took the plate off the main connection point so it disconnected the ISDN connectors, and as the engineer did with you he phoned me to ask if the service light had gone out, it did but for some reason when he got back to my house it came back on. :o So he tried to resolve that and was here a lot longer than what he should have been.

I'm around 6.5km+ line length, the exact distance I'm really not sure about that's just a rough estimate, he said that I was pretty lucky to get it from the distance I am line length wise.

I have been suffering with massive CRC errors of late though, I'm just concerned that my line might deteriorate to a point where I'll lose complete service, just hoping this isn't the case.
 
Thanks for that :)
You are lucky to get 512k at that distance as mine wouldn't even sync at 4km line distance :confused:
Do you live in the country side with very few neighbours?
Are you phone lines 'overhead' above the road?
Thanks :)
 
Yep we live right in the middle of the countryside :) There's a couple of houses around but that's about it. :p

Are you getting the distance figures from Samknows?

Our lines are all overhead round here, there's a telegraph pole just by our house, looks to have what seems to be an evil black DACS box sitting on it!
 
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