Zen ADSL Max From ISDN Order Problem

AMDX23800+ · 15 Apr 2006 at 20:14

Hi,
I ordered Zen Active 8000 yesterday, The line is currently ISDN, when i check the status this is what i get :

"We have attempted to process your ADSL order and request line testing and activation, but have been notified that BT's systems would not allow completion at present.

This could be caused by one of several things. Is it possible, for example, that the number you have given us is currently an ISDN/Home Highway line? Is the line using a new number which is still pending, or has only just become active? Do you have a Redcare Alarm system on the line? Is the line part of an ISDN 30 phone switching system? Have you previously had ADSL supplied by another provider which may not have been cleared?

Your telephone line must be a standard (PSTN analogue) BT line with no other orders outstanding for ADSL services.

For some reason, i have not had an e-mail with this information. Do you think that Zen will automatically order the conversion and process my order as normal?

I have spoken to BT and they said that when i order an ADSL service with another ISP, that ISP (Zen) should order BT to convert my ISDN to Analogue and that they should order this conversion automatically when i place an ADSL order.
What should i do? :confused:

Thanks

AMDX23800+ · 15 Apr 2006 at 20:24

I have sent several e-mails (lol), no response yet.
I will call on Monday

, Nothing's ever simple is it ?

AMDX23800+ · 15 Apr 2006 at 21:23

Do you think there is any chance of having ADSL Max on by Friday?
Thanks

AMDX23800+ · 16 Apr 2006 at 10:47

When i tried 512k broadband office with BT, the whole thing took a week.
Activation was the same date as ISDN Conversion, however it did not sync...lol.

AMDX23800+ · 16 Apr 2006 at 18:04

I was very surprised when it did not sync as well ^^
I do not think that the BT engineer did it properly though, he reconed that it was activated and that it should sync but he hadn't actually put a new socket in , he just took the plate off the ISDN socket and plugged the filter in somewhere weird lol :confused:

And when i asked him if there was even a dial tone he said 'no, there wont be at the moment', i thought how is it meant to sync if there isnt even a dial tone for the line ??? :confused:

but didn't say anything because he is meant to be the expert.
What did he do exactly when he converted yours?
How long in KM is the line from you and the exchange?
Was your ADSL activated on the same day as your line was converted?
It would be greatly appereciated if you could answer the above questions, i'm really confused at the moment :confused:

.
Thanks

AMDX23800+ · 16 Apr 2006 at 18:20

Yes, Business highway.
He took the faceplate / bottom half off the socket and plugged the filter in the bottom right somewhere i think.
I really don't see why it would not connect though, 512k over 4km of wire :confused:

When i plug an analogue phone into the master ISDN socket, the sound is clear as crisp no background noise.

AMDX23800+ · 16 Apr 2006 at 18:48

He was only at our house for about 20minutes, he didn't try anything really. He phoned someone and they suggested replacing some of the cable and he was lilke oh i cant be asred to do that (pretty much) which i was angry about.
He rand first to ask if our ISDN 'service' light had gone off, which it had.
After that he just went back and out ISDN back on.

Would BT know if there was Aluminium in the line ?
Thanks

AMDX23800+ · 16 Apr 2006 at 20:08

... I hate BT.

Are they likely to have Aluminium in if they are very old? These lines are quite old and overhead wires.

AMDX23800+ · 17 Apr 2006 at 13:09

Thanks for that

You are lucky to get 512k at that distance as mine wouldn't even sync at 4km line distance :confused:

Do you live in the country side with very few neighbours?
Are you phone lines 'overhead' above the road?
Thanks

AMDX23800+ · 17 Apr 2006 at 18:19

That sounds exactly like us lol !
I got actual line distance from here http://www.fmn.uk.net/checker.php Put your postcode in and it gives you the actual line distance, mine is 4.04km and also the engineer said that it was about 4-5km line.
I wonder why ours isn't sync'ing :confused:

AMDX23800+ · 17 Apr 2006 at 19:06

That isnt straight geographical distance , that is the actual line distance (maybe a little off). Samknows gives you the geographical straight distance (2.8km for me). I do get quite crackly lines, i will report a line fault to BT (again).

AMDX23800+ · 17 Apr 2006 at 20:31

From driving in the car i know that the line is roughly 4-5km long, well in range for adsl :confused:

AMDX23800+ · 17 Apr 2006 at 22:30

hahaha sorry i didn't really write it correctly.
I mean, i set the distance measurer thing on the dashboard to 0 and then drove to the exchange and it was roughly 4.5km.

AMDX23800+ · 17 Apr 2006 at 22:33

Toilen was saying how inaccurate this checker http://www.fmn.uk.net/checker.php was, basically i'm saying that it aint THAT far out for me, probs bout 1/2km out and personally i think BT should make me able to receive ADSL.
Gibber said he has about 6 and a half km of cable from him to the exchange and he has 512k adsl :confused:

lols

AMDX23800+ · 17 Apr 2006 at 22:37

So you're sayin that it's mainly the line quality and if Alum. is present etc?

AMDX23800+ · 17 Apr 2006 at 22:38

Burbleflop said:
So what has the distance by road got to do with anything?

I'm not trying to be obtuse, but you seem to be putting far too much weight onto what you think is the route the cable takes.

The cables are overhead and follow the whole road round to the exchange.