Soldato
Zen internet FTTP package upgrades...
- Thread starter ViRuS2k
- Start date
If i'm not mistaken, you're on PG.Mind sharing
The ONT we have is a 1 port version
but yet we are still waiting, and no communication since monday from zen internet.... currently on the 300 speed band, i tried looking up TalkTalk to do there speed check and they cant even locate my ONT lol error on there website everytime i select my address.
same for there online chat lol though i did try this check with them 2-3-4-5 months ago and was the same issue, and hasnt been fixed hahaha
anyway still waiting ahhh lol
but yet we are still waiting, and no communication since monday from zen internet.... currently on the 300 speed band, i tried looking up TalkTalk to do there speed check and they cant even locate my ONT lol error on there website everytime i select my address.
same for there online chat lol though i did try this check with them 2-3-4-5 months ago and was the same issue, and hasnt been fixed hahaha
anyway still waiting ahhh lol
Are you sure ? cause i have the 1 port ONT installed also its probably the reason why i cant get my regrade complete ??? its possible this is the cause ??? are you sure ? cause i have the 300/50 working just fine with this ONT... with Zen ...
If i require a new ONT im going to need to phone up and request one this is weird as this is a new build building im in i shouldnt need a new ONT the house is like 9 months old and this ONT was installed when we moved into the house, brand new.
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Soldato
If we are talking about the same picture top right in chrome? It’s a picture of me and the mrs messing about in Portugal I thinkPH ?
Soldato
it seems as if for some its working with the 1 port ONT which is a contrast to whjat ive been told and seen in my house, This must be something to do with how they have provided services to me and seemingly they cant sort it out.
The 1 port ONT box is the best to be on as its the newest and most compatible from what ive been told.
I received this via email, even though ive requested a cancellation of the order now.
it seems as if for some its working with the 1 port ONT which is a contrast to whjat ive been told and seen in my house, This must be something to do with how they have provided services to me and seemingly they cant sort it out.
The 1 port ONT box is the best to be on as its the newest and most compatible from what ive been told.
I received this via email, even though ive requested a cancellation of the order now.
Seems like the same recorded message i got from there automated system cause its defo a copy and paste reply lol
btw you should not cancel your order though cause according to zen this issue with open reach portal is wide spread issue and its affecting all ISP`s from placing new orders.....
hence why i didnt cancel mine as i was about to when i phoned this morning but unsure now that its a wize choice to cancel :/
Soldato
Well i guess we will see, does this effect new orders with other companies i can tell you very soon. Ive ordered 900mb service with BT just now and they are changing my ONT box for me and go live date is currently the 7th august.
Normally its quicker than that but they wanted to be sure the engineer has had time to change the ONT box before it goes live.
I have had issues with BT and charging for stuff ive never had etc in the past but the way Zen have treated me is shocking so far.
I have had a update from ZEN regarding this issue.
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Provisioning - SB&R - Customer Services
14:53 (35 minutes ago)
to me
Good afternoon,
The issue itself lies with Openreach and has already been raised to the specific contacts within Openreach to investigate the issue.
We have now been advised that due to a recent update of their ordering portal system, this has unfortunately not worked as planned as some orders are going through and some are not. This is based on the order type and whether your address is listed under a brownfield site or a greenfield site.
• Brownfield means a site that has been built on previously. Usually associated with urban areas.
• Greenfield means a site that has not been built on previously. Often rural and countryside areas.
We have also been advised that the issue is only impacting greenfield sites at present and at the moment we are still working with Openreach as they are still looking into a resolution as this is not just affecting Zen as a CP, this is also affecting other CP’s so we are hoping for a resolution as soon as possible.
As soon as we have a better understanding of the issue and a potential resolution date for you we will be in touch to advise when we can progress with your order.
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Unfortunately im on a green field site
though its progress there making as they have identified the issue but not resolved it yet lol
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Provisioning - SB&R - Customer Services
14:53 (35 minutes ago)
to me
Good afternoon,
The issue itself lies with Openreach and has already been raised to the specific contacts within Openreach to investigate the issue.
We have now been advised that due to a recent update of their ordering portal system, this has unfortunately not worked as planned as some orders are going through and some are not. This is based on the order type and whether your address is listed under a brownfield site or a greenfield site.
• Brownfield means a site that has been built on previously. Usually associated with urban areas.
• Greenfield means a site that has not been built on previously. Often rural and countryside areas.
We have also been advised that the issue is only impacting greenfield sites at present and at the moment we are still working with Openreach as they are still looking into a resolution as this is not just affecting Zen as a CP, this is also affecting other CP’s so we are hoping for a resolution as soon as possible.
As soon as we have a better understanding of the issue and a potential resolution date for you we will be in touch to advise when we can progress with your order.
----------------------------
Unfortunately im on a green field site
though its progress there making as they have identified the issue but not resolved it yet lol
Soldato
I'm on a greenfield site, but it is 5 year old new estate, but I only went with the 500 package, I wonder if I would have had the same issue if I had gone 900.
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I
I am also on a greenfield site and have been waiting 12 days so far without any meaningful update.
Soldato
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No 150 to 500the 900 package?
Mine is a greenfield site too, but I only ordered on Thursday. I'll let you know what happens. I'm in no rush.
I've had my regrade date through, looks like it's happening tomorrow. So 6 days from order to completion. Not too bad.
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- 30 Nov 2012
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- 17
Did you chase ? I’m 13 days in and can’t be bothered to sit in their queue for 30 minutes at a time for an update.
Nah I just ordered it and left them to it.
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- 30 Nov 2012
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- 17
Still waiting here too.
I’ve learnt more about the issue in this forum than they have given via updates.
I asked for an update and was told they were too busy to give updates on orders because of Covid... their service is good but customer care Is questionable.
I’ve learnt more about the issue in this forum than they have given via updates.
I asked for an update and was told they were too busy to give updates on orders because of Covid... their service is good but customer care Is questionable.