Ikea Markus: Broken Back

Aod · 11 Sep 2011 at 12:43

Afternoon Gents,
i've had my Markus for almost two years now and the lumbar-support on the seatback has broken on one side making it useless.

I'm heading off to ikea today to get it sorted, and i'm wondering what Ikea will do. will they replace the whole chair or just the chair-back?

Do i need to take the whole chair with me or just the broken part.
Lastly, if they replace the whole chair, would i be able to get the cloth-upholstered one instead of the leather?

Thanks in advance!

Aod · 11 Sep 2011 at 14:31

Yay! it's in the right subforum now

Chasser · 11 Sep 2011 at 14:56

Surely, if you contacted them, Ikea would answer all of those questions? :rolleyes:

SexyGreyFox · 11 Sep 2011 at 14:57

I thought this was about some athlete who had broken his back.

Efour · 11 Sep 2011 at 14:59

lol i just read "broke back" and the gay cowboy memories came flooding back..

seriously phone ikea ..... how hard

rexehuk · 11 Sep 2011 at 15:05

Omfg lol. Your post made me check mine, the entire back support bit has come out on one side.

Let me know the outcome, I've only had this a few months!

I think the problem is the EXACT same as yours, from rear of the chair, it's the left side that has given way on the support bit inside, it looks like it has tore away from the fixing.

For OP: http://www.ikea.com/ms/en_CA/pdf/quality_brochures/MARKUS_Warranty_CAE_2010.pdf

Ikea customer services says 45 minute wait for call..............................

Cosimo · 11 Sep 2011 at 15:28

Aod said:
Yay! it's in the right subforum now

Ah the ChairPhone.

Nemesis379 · 11 Sep 2011 at 15:44

I thought something Ikea broke your back, haha

Tefal · 11 Sep 2011 at 15:54

Efour2 said:
lol i just read "broke back" and the gay cowboy memories came flooding back..

seriously phone ikea ..... how hard

I thought a combination of this and his chair had somehow broken his spine

Cosimo · 11 Sep 2011 at 16:03

Tefal said:
I thought a combination of this and his chair had somehow broken his spine

Well you thought wrong.

cosmos55 · 11 Sep 2011 at 16:14

you are seriously taking back a £125 2 year old chair?

Neil79 · 11 Sep 2011 at 16:16

I thought you said someone broke their back !

Ewaf · 11 Sep 2011 at 16:33

cosmos55 said:
you are seriously taking back a £125 2 year old chair?

This, I am speechless.

spleenharvester · 11 Sep 2011 at 16:38

I would at that price! Most I've ever spent on a chair is £40

Ewaf · 11 Sep 2011 at 16:39

Yea but comon, 2 years down the line?

kingy666 · 11 Sep 2011 at 16:47

"This warranty does not apply if MARKUS swivel chair has been
placed outdoors or in a humid environment e.g. bathroom.
This warranty does not cover consequential or incidental
damages."

Have you been sitting on your Markus while in the shower?

Aod · 11 Sep 2011 at 16:49

Just on the way home from Ikea now.
Wheeled the chair into the returns dept. on a trolley, showed the guy the broken bit who then asked if I wanted a whole new chair or just a new back-piece, I wasn't feeling greedy so I just went for the replacement back-piece.

Ikea customer service = Awesome.

cosmos55 said:
you are seriously taking back a £125 2 year old chair?

It has a ten year guarantee, why shouldn't I take it back?

rexehuk said:
Omfg lol. Your post made me check mine, the entire back support bit has come out on one side.

Let me know the outcome, I've only had this a few months!

I think the problem is the EXACT same as yours, from rear of the chair, it's the left side that has given way on the support bit inside, it looks like it has tore away from the fixing.

For OP: http://www.ikea.com/ms/en_CA/pdf/quality_brochures/MARKUS_Warranty_CAE_2010.pdf

Ikea customer services says 45 minute wait for call..............................

If you take it to Ikea they'll likely replace the whole chair if you ask nicely or the broken bit if that's what you want. on mine it was also the left side that broke!

robnut · 11 Sep 2011 at 16:51

This happened to mine, 5mins mins and a needle and thread later fixed.

kingy666 · 11 Sep 2011 at 16:52

cosmos55 said:
you are seriously taking back a £125 2 year old chair?

Aod said:
Just on the way home from Ikea now.
Wheeled the chair into the returns dept. On a trolley, showed the guy the broken bit who then asked if I wanted a whole new chair or just a new backpiece, I wasn't feeling greedy so I just went for the replacement backpiece.

Ikea customer service = Awesome.

Hehe, in your face cosmos55.

If a chair has a 10 year warranty then i think i would take it back rather than pay £125 for a new one.

rexehuk · 11 Sep 2011 at 17:27

Nice... I'll bring mine back then! Mine was bought last May, only just realised it was broken.