bought Benq XL2420T, 2 dead pixels, no RMA, not happy!

luk7 · 7 Dec 2011 at 17:40

Just bought a XL2420T via Benq online shop last week for £335, got delivered promptly, after an hour of use I found 2 dead pixels, but because they are "not in the centre of the screen" so the policy is 5 dead pixels are acceptable.

If I cannot receive a full refund, I would advise any protential buyers to avoid this monitor. Very unhappy experience. I have been using Samsung 20s then 22s monitors and Samsung TVs, never give me a problem. First time I bought something from Benq then 2 dead pixels and no refund nor return! :mad:

Beerbaron · 7 Dec 2011 at 17:42

return it under distance selling regs??

PCM2 · 7 Dec 2011 at 17:44

Yes - you should be eligible for return under DSR assuming you contacted them within 7 days of receiving the monitor. Contact BenQ customer support and state this. If they aren't willing to help you out I will forward your details to somebody from BenQ who may be able to help you out. Dead pixels do happen, unfortunately, and most of the time DSR and better luck next time is all you can hope for.

luk7 · 7 Dec 2011 at 17:44

The representative said it will be very expensive to send it back to Netherlands so advised me to keep the monitor because 2 dead pixels not in the center is acceptable and offered me £20 refund ONLY...

PCM2 · 7 Dec 2011 at 17:46

Did they state how expensive? I would imagine under £30. The Netherlands isn't really that far from here and I'm sure anything is better than having a £335 monitor that nobody will want to pay much for.

Gameruk · 7 Dec 2011 at 21:44

well i had a psu the other week that went bang and to send to holland was 45 quid so i just binned it.

PCM2 · 7 Dec 2011 at 22:16

Well see how you find the monitor other than the dead pixels. Would you be happy with it and want to buy it again, in hindsight, if it were free from dead pixels? If yes then maybe cut your losses. Send it back under DSR, cough up for the postage and buy it shortly from a UK retailer for around £270. That way you will technically have saved money compared to keeping your BenQ at the inflated direct-buy Euro price.

Hyburnate · 7 Dec 2011 at 22:18

I shot a BB Bullet at a laptop screen and it came back with a dead pixel. I wouldn't recommend it

panyan · 7 Dec 2011 at 22:40

Hyburnate said:
I shot a BB Bullet at a laptop screen and it came back with a dead pixel. I wouldn't recommend it

where did i put that facepalm gif...

Nightglow · 7 Dec 2011 at 22:51

Got contents insurance, have a small accident & claim.

panyan · 7 Dec 2011 at 23:18

Nightglow said:
Got contents insurance, have a small accident & claim.

the excess is probably more than the postage to the Netherlands and involves a lot less paperwork AND wont up your premium

luk7 · 8 Dec 2011 at 09:24

Hyburnate said:
I shot a BB Bullet at a laptop screen and it came back with a dead pixel. I wouldn't recommend it

"If I didn't get a full refund, I wouldn't recommend shopping with Benq"

Sorry for my poor english to the average wise men in this forum.

Deception · 8 Dec 2011 at 09:41

Well apart from the Dead Pixels.. How is the monitor?

Bucko89 · 8 Dec 2011 at 10:23

Deception said:
Well apart from the Dead Pixels.. How is the monitor?

I would like to know aswell.

Stone22uk · 8 Dec 2011 at 11:31

This is very dissapointing news, i was looking into buying this monitor but may now give it a miss. I would also like to know your views on the monitor apart from the pixel issues.

Thanks

Pers · 8 Dec 2011 at 13:59

Another who had this down to buy. Sad to hear your bad luck mate.