Plusnet Discussion Thread

phil-k · 18 Aug 2016 at 09:21

Wizzfizz said:
Is it possible to retro grade back to ADSL from fibre with Plusnet? Thinking about it as I just don't use this connection anywhere near to its potential.

* Just got off the phone and was told not possible and anyway I'd only get 4/1 on ADSL, which I odd as I was getting 16/2 (not 100% on the upload but it was highish) with Bethere.

Thats interesting, I suppose if you sold your house the buyers would have to pay to have it converted back with original socket etc if they didnt want fibre or is it just that Plusnet will not roll back

MissChief · 18 Aug 2016 at 09:21

Dooksy said:
Have PlusNet sorted their new network issue out yet?

With Sky dropping static IP's I may go to PlusNet.

If you're an existing Fibre Pro customer you can keep the package and keep your Static IP. From what I've read, of the few thousand Pro customers we had, only a few hundred used the Static IP. Most simply wanted it for the speed.

snips86x · 18 Aug 2016 at 09:48

Well I've had my order accepted and my router has arrived. Activation is due on 5th September. Can't wait!!

ChrisD. · 18 Aug 2016 at 09:53

MissChief said:
If you're an existing Fibre Pro customer you can keep the package and keep your Static IP. From what I've read, of the few thousand Pro customers we had, only a few hundred used the Static IP. Most simply wanted it for the speed.

I'm with Zen, I had intended on moving back to Sky in December/January when my contract runs out. I have a DDNS address so I guess static IP isn't such a concern.

teaboy5 · 19 Aug 2016 at 18:01

Any update on the plusnet network issue?

I noticed my own has started to drop packets now after every 10 pings or so and this is on the new network.

Ping also has gone from 17-18 to 21ms.

thebennyboy · 22 Aug 2016 at 19:17

Plusnet tried to fix my packet loss by assigning me a static IP, well it did that... However my connection speed is now 21Mbps, it should be 74Mbps.

Currently been sat in a queue for 45 mins to speak to someone. Not impressed at all.

PiKe · 22 Aug 2016 at 20:49

Did you get it sorted?

Screeeech · 22 Aug 2016 at 23:10

Interesting how they're assigning static IPs to fix packet loss, I do know that static IP customers are terminated on different BNGs than regular dynamic customers, at Plusnet.

I wonder if their new network is having some nasty problems,

Troop · 23 Aug 2016 at 00:02

Not mine, as I have now left PN due to this ongoing six week issue.

DragonQ · 26 Aug 2016 at 22:00

Well this is fun, getting 50 kB/s download speeds tonight. 100x slower than it should be!

Plusnet recommends I use a different Ethernet cable...

dtokez · 30 Aug 2016 at 13:33

this looks like a good deal, what do you guys think?

One-offs:£6.99
Router P&P £6.99
Monthly:£21.99
Unlimited Fibre Broadband £5.00 (£5.00 a month for 18 months, then £14.99 thereafter)
Plusnet SafeGuard Included
Line rental £16.99
Line Only Included
Today's payment:£28.98

Monthly payment:£21.99
after month 18: £31.98

PiKe · 30 Aug 2016 at 13:35

It is a good deal but keep in mind its only 1.9mbit upload on that package.

dtokez · 30 Aug 2016 at 14:14

PiKe said:
It is a good deal but keep in mind its only 1.9mbit upload on that package.

Ah I see, thank you for pointing that out mate. Not sure I could justify the extra for 19Mb upload hmmm.

One-offs:£6.99
Router P&P £6.99
Monthly:£21.99
Unlimited Fibre Extra Broadband £5.00 (£5.00 a month for 6 months, then £19.99 thereafter)
Plusnet Protect powered by McAfee Included
Plusnet SafeGuard Included
Line rental £16.99
Line Only Included
Today's payment:£28.98

Monthly payment:£21.99
after month 6: £36.98

PiKe · 30 Aug 2016 at 14:57

I think Plusnet will be offering 55/10 at some point soon, might be worth asking them via the webchat to clarify, I've been with them for 3 years now since I moved in and I've had no complaints.

DragonQ · 1 Sep 2016 at 14:40

Troop said:
The new network is they are moving people over from a shared WBC to their own dedicated WBC platform.

I've been on the new network for months with no problems at all up until 4 weeks ago, when it looks like they moved a lot of others on to it.

If your IP starts with 51 you are on the new network.

Is this the only IP range that is affected? I have huge speed issues but my IP starts with 87.

Troop · 1 Sep 2016 at 14:52

DragonQ said:
Is this the only IP range that is affected? I have huge speed issues but my IP starts with 87.

Have a read through this thread, issues been going on now for over 6 weeks for some people.

https://community.plus.net/t5/Fibre...oss-and-other-DNS-issues/td-p/1354749/page/23

PiKe · 2 Sep 2016 at 22:09

Just noticed that they have moved me to the 55/10 product, I was on 40/20.

hamesy · 8 Sep 2016 at 15:07

Any suggestions for a router to replace the one plus net sent to me when I upgraded at the beginning of the year? Ideally I'd like to have a guest wifi option.

KIA · 8 Sep 2016 at 16:53

hamesy said:
Any suggestions for a router to replace the one plus net sent to me when I upgraded at the beginning of the year? Ideally I'd like to have a guest wifi option.

http://uk.tp-link.com/products/details/Archer-VR900.html

NightSt@lk3r · 8 Sep 2016 at 19:29

Yep, Plusnets new network is taking a dump again, 60% packet loss.