Hi,
Have had a credit card with Marbles for several years - unused for a number of years which had a very small credit balance (literally pence).
Made a PPI claim in December 2012 - was told by a very miserable call centre lady I had "never had PPI etc, but would look into it" so was a little disappointed, but forgot all about it.
Received NO correspondence in the ensuing months.
My June 2013 statement arrived with a credit balance of £815.78 with a number of sums, for "Premium Refund", "APR Refund" and "Transaction Transfer". Delighted, I had them transfer this into my Bank Account.
My July 2013 statement arrived (should have been zero) but had a £131.45 DEBIT balance against "PPI Cheque". I rang them and having gone back and forth for several days, finally spoke to someone in the Bank of Scotland PPI team who advised there had been an error and I should have received some cheques.
He said they would be in the post, and an additional one for £30 for inconvenience.
I received the cheques - totalled £814.78. Delighted I paid these into my bank - assuming these were also owing to me.
However, my August 2013 statement arrived, with a DEBIT of £814.78 DEBIT (value of the PPI cheques sent in July).
I have been ringing them every other day, finally someone twigged I was paid twice in error.
I've been told a million stories - one of which was it will be written off as an error, but another who said I will be liable for it.
I've still not received ONE letter or Call, it's always me calling them.
I now have a Debit CC balance when it was all clear.
Should I dig my heels in? I don't want to get a bad balance recored.
Might give Ann Robinson a call!
Have had a credit card with Marbles for several years - unused for a number of years which had a very small credit balance (literally pence).
Made a PPI claim in December 2012 - was told by a very miserable call centre lady I had "never had PPI etc, but would look into it" so was a little disappointed, but forgot all about it.
Received NO correspondence in the ensuing months.
My June 2013 statement arrived with a credit balance of £815.78 with a number of sums, for "Premium Refund", "APR Refund" and "Transaction Transfer". Delighted, I had them transfer this into my Bank Account.
My July 2013 statement arrived (should have been zero) but had a £131.45 DEBIT balance against "PPI Cheque". I rang them and having gone back and forth for several days, finally spoke to someone in the Bank of Scotland PPI team who advised there had been an error and I should have received some cheques.
He said they would be in the post, and an additional one for £30 for inconvenience.
I received the cheques - totalled £814.78. Delighted I paid these into my bank - assuming these were also owing to me.
However, my August 2013 statement arrived, with a DEBIT of £814.78 DEBIT (value of the PPI cheques sent in July).
I have been ringing them every other day, finally someone twigged I was paid twice in error.
I've been told a million stories - one of which was it will be written off as an error, but another who said I will be liable for it.
I've still not received ONE letter or Call, it's always me calling them.
I now have a Debit CC balance when it was all clear.
Should I dig my heels in? I don't want to get a bad balance recored.
Might give Ann Robinson a call!