Roccat Kone Mouse - Wheel Broken ...

Amias · 10 Dec 2008 at 22:58

So I bought this mouse back in October, worked brilliantly. However just today I go to scroll down a page and the wheel doesn't register, examining the mouse closer and it seems a component in the wheel is broken leaving the wheels motion frictionless and not registering.

It's a brilliant mouse, worked flawlessly up untill now ... however without the wheel its become redundant at a lot of tasks (internet surfing/gaming etc) ...

Anyone else with this mouse had this problem? Now that I have it what is oc.uk's policy on this? Can it be repaired? Can they replace it? Does Roccat repair/replace it?

Thanks

OneTime · 10 Dec 2008 at 23:31

use webnote and ask if they do.

Psypher5 · 10 Dec 2008 at 23:40

read my thread.

Happens to everyone

Seems its a pretty major flaw.
I got a straight swap last time. (well, i hadnt had the mouse for 24hours..)Me and my mates have died now. I might ask for a refund this time as I cant be bothered being on my third.

Its such a perfect mouse in every other way though

ocuk should swap it after an rma though. If not find "Ace Modder" and poke him. He will sort you out with any hassle. He helped me when my first died.

Amias · 11 Dec 2008 at 00:15

Thanks guys.

Psypher5, what/who is "Ace Modder"? Thanks

OneTime · 11 Dec 2008 at 00:24

Ace Modder is an admin on the forums who works at OcUK

Amias · 11 Dec 2008 at 00:28

Oh cool thanks again.

Greenlizard0 · 11 Dec 2008 at 01:28

Oh bummer really? I've just got this mouse, should I be expecting it to break any time soon?

fozzy · 11 Dec 2008 at 11:21

Greenlizard0 said:
Oh bummer really? I've just got this mouse, should I be expecting it to break any time soon?

Me too.

3 days old.

Jasebta · 11 Dec 2008 at 11:50

Mine broke too! After less than a week of use.

Liquidfox · 11 Dec 2008 at 11:57

Sounds like i'll be staying away from this one, shame, it looked so nice also

w311zy · 11 Dec 2008 at 12:00

thats no good.... i really wanted this mouse.

Greenlizard0 · 11 Dec 2008 at 20:47

I have to say I've had it about a week now. Will reply again if it breaks lol

Psypher5 · 11 Dec 2008 at 20:56

WHEN it breaks

Sorry to put the goose up everyones jumper but I really cant say this is a passable issue.
Roccat need a talking too.

my old copperhead is starting to come back to life, it likes to play the "lets allow psypher to click" more and more everyday

ham_mcfist · 12 Dec 2008 at 10:23

Psypher5 said:
WHEN it breaks

my old copperhead is starting to come back to life, it likes to play the "lets allow psypher to click" more and more everyday

My copperhead has doubleclick issues, as in, it doubleclicks on pretty much everything. I can't really complain, seeing as it's lasted 3 years of daily abuse.

Glad I bought a Deathadder for xmas, instead of the roccat.

shaffaaf27 · 20 Dec 2008 at 22:59

yep mines just went now aswell

cheesed off

Fanatic · 20 Dec 2008 at 23:23

Just got my replacement after the wheel broke, this is a B-grade apparently, lights are dull so I just turned them off.

Psypher5 · 20 Dec 2008 at 23:33

complain and send it back?

my lights are diff colours on mine atm (still aint sent it back) which is shoddy.

Fanatic · 21 Dec 2008 at 01:29

If they made the lights a bit brighter, made the mouse wheel stronger (maybe lower it down into the mouse a bit too (maybe lose the left/right tilt)), it would be perfect.

Cost me £6 to post the mouse back via Royal Mail special delivery, don't want to pay that again

nukemben · 4 Jan 2009 at 03:25

mines gone to

bought mine beginning of December and snapped literally 3 mins ago before I googled the problem, lo and behold google took me straight back to the forum on the site I bought it from! LOL

Will RMA it on Monday.

Nitrojan · 4 Jan 2009 at 03:32

Amazes me that companies can introduce high end mice with lots of never before done features such as with the roccat and lachesis yet the simple things still havent been addressed and fixed.