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Old 10th Apr 2013, 09:25   #1
Norbert666
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Windows 7 April 2013 updates killed pc!

Argh, please help, situation critical!

I am working from home and have a load to do.

Windows Update downloaded a bunch of updates and I installed them whilst working.

It then prompted for a restart which I did and now I can't load Windows at all.

I've tried Repairing, Safe Mode and Last Known Good Configuration all to no avail.

I can't even tell you what the specific updates were, except there was one which was a SATA controller I think (an optional). I'm guessing this is the culprit.

Anyway to either:
1. Disable that update (or all updates) without being able to get into Windows?
2. Just get into Windows to remove them?

At the moment I can't do anything other than get into Recovery screen or Advanced Boot Options.


Aprilia RSV Mille Factory R
Suzuki GSXR600 K6
Last edited by Norbert666; 10th Apr 2013 at 09:34.
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Old 10th Apr 2013, 09:55   #2
Norbert666
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Finally managed to restore to pre-updates. Took a few attempts but looks ok now.
What a pain.

Aprilia RSV Mille Factory R
Suzuki GSXR600 K6
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Old 10th Apr 2013, 11:31   #3
joners
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Erg...

What errors were you having?

We have discovered that several of our machines in the business have showed similar signs.

We have had one die at a remote site, and the others in the office are pending those updates to install now.

Main symptoms were forcing a chkdsk at boot. The other we had bluescreen constantly.
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Old 10th Apr 2013, 11:45   #4
lurkio
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This is one of the reasons I run windows updates 1 month after they are released

i5 2500K @4.5 *Asrock Z68 * 16G DDR3 1600 *Zotac GTX980TI AMP
800W Tagan * win7 64 * X55 * Trackir5 *Saitek pro pedals*

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Old 10th Apr 2013, 12:13   #5
joners
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Quote:
Originally Posted by lurkio View Post
This is one of the reasons I run windows updates 1 month after they are released
Id love to but we deal with plenty of customers in the far east, we tend to find that patch Tuesday is great for exploit Wednesday!
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Old 10th Apr 2013, 12:15   #6
theheyes
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Hmm, thanks for the heads up (sort of)

If you get to the bottom of it please post an update.

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Old 10th Apr 2013, 12:34   #7
joners
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Found it!

Right, its KB2823324 that causes the issue.

http://support.microsoft.com/kb/2823324

Makes sense seeing as it patches ntfs.sys

Uninstalling it doesnt seem to resolve the issue though. : /
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Old 10th Apr 2013, 12:41   #8
mrbell1984
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Just did a test with a fresh build and all the April updates installed fine so must have been a problem on your system somewhere. Boots OK here.

Bootcamp MacBook Air 13"
Last edited by mrbell1984; 10th Apr 2013 at 12:57.
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Old 10th Apr 2013, 12:44   #9
joners
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Got this happening on multiple systems.

VMWare test VM, thinkpads, and fuji desktops.

All running Windows 7 x64 pro.

Going to run a clean build and see if I can trace it any further.
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Old 10th Apr 2013, 13:37   #10
theheyes
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Please state any antivirus software you may be running.

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Old 10th Apr 2013, 13:48   #11
joners
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Im using Kaspersky Business Space v8.1 however also have a test machine running MS Sec Essentials (latest 4.1 i think) and it has the same issue.

If you remove the patch, reboot twice and then allow the final chkdsk to run then it seems to be ok.

For the minute ive blocked the updated through our WSUS server.
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Old 10th Apr 2013, 13:48   #12
joners
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PS ive download the update through MS update site and off of WSUS to avoid the possibility of a bad patch being pulled in to the WSUS db.
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Old 10th Apr 2013, 14:04   #13
joners
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Did a clean install of 7 and ONLY installed that one update and it was fine. Going to revert the snapshot and finish all the other updates and then try to patch again.
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Old 11th Apr 2013, 09:31   #14
joners
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Update

Right, so the issues seems to relate mostly to Kaspersky AV. However there do seem to be other computers that arent impacted by the update.

KAV Business forums have this on there.

http://forum.kaspersky.com/index.php?showtopic=261559

MS have pulled the patch from being automatically updated on machines. Kaspersky has released a public beta patch for testing. Rumour has it that MS will be bringing out a v2 patch shortly as well.
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Old 11th Apr 2013, 09:35   #15
lurkio
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Quote:
Originally Posted by joners View Post
Id love to but we deal with plenty of customers in the far east, we tend to find that patch Tuesday is great for exploit Wednesday!
One thing I tend to do these days is before installing any updates , take an incremental acronis image of my system , just incase it goes boobies skyward

i5 2500K @4.5 *Asrock Z68 * 16G DDR3 1600 *Zotac GTX980TI AMP
800W Tagan * win7 64 * X55 * Trackir5 *Saitek pro pedals*

www.havoc-company.com <- tactical ArmA3 clan
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Old 11th Apr 2013, 15:16   #16
theheyes
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I thought you got the issue with a machine with MSE, too?

I suspected it was antivirus but is it a Kaspersky-specific problem?

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Old 12th Apr 2013, 11:38   #17
theheyes
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It's still under investigation but there does seem to be a Kaspersky-related issue with a recent update.

http://support.microsoft.com/kb/2839011

So any admins out there, especially if you run Kaspersky, just be aware.

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Old 12th Apr 2013, 11:39   #18
KIA
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http://support.microsoft.com/kb/2839011
http://www.h-online.com/security/new...r-1840815.html

EDIT: Haha, 1 minute too late.
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Old 12th Apr 2013, 12:37   #19
Broken Hope
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I suppose that's one benefit of being on Windows 8, it's not affected by this bug.

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